Product Manager

Location: San Francisco, CA 94133 (Onsite-Hybrid)

• Product Management
• B2B Experience

Detailed Job Description:

Principal Product Manager (AI)

Design and Deploy Agentic AI Systems

Architect multi-step, tool-using agent workflows across WSI's AI platform ecosystem (ChatGPT Enterprise, Claude, Gemini, Salesforce Agentforce)

Design orchestration layers, tool/MCP integrations, and human-in-the-loop checkpoints for agentic commerce and operational workflows

Evaluate when agentic approaches are warranted versus simpler prompt-based or rule-based solutionsand hold that line

Establish reliability, evaluation, and failure-handling standards for production agentic systems

Redesign Workflows for AI-Native Operation

Partner with brand and functional teams to map current-state workflows and identify meaningful AI transformation opportunities

Apply structured decision-making to determine the right solution: agentic AI, prompt-based automation, traditional RPA, or process redesign

Co-design workflows that are scalable, auditable, and owned by the businessnot dependent on the AI Strategy team to operate

Apply Cross-Platform AI Expertise

Operate fluently across WSI's deployed AI platforms: ChatGPT Enterprise (OpenAI), Claude (Anthropic), Gemini (Google), and Salesforce Agentforce

Evaluate platform strengths and limitations per use casereasoning depth, context handling, tool use, latency, cost, and governance constraints

Contribute to platform vendor relationships as a practitioner peer, not just a buyer: push back, co-develop, and represent enterprise requirements

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.