Lead Medical Support Assistant

General Description of Assigned Duties: Lead Medical Support Assistance (MSA) at grade GS-7 will be assigned to Women's Health Program and work under the general supervision of the Women Veteran Program Manager. The incumbent functions as the Lead Medical Support Assistant in the area of Women's Health to include, but not limited to Community Care categories of Maternity, IVF, Infertility, Breast Health, Gynecology and Reproductive Health. The incumbent is responsible for providing guidance and leadership to the other MSA staff in the service line to include ensuring timely and accurate processing of community care consults; assisting Veterans by providing a smooth process for the management of his/her Non VA Medical Care/Community Care appointments, and they will support work in connection with the care and treatment given to the Veterans by performing a variety of support duties that facilitate the work of an interdisciplinary coordinated care delivery model (PACT), works in collaboration with the clinics to obtain appropriate documentation needed for the Non VA appointment, develops and maintains effective and efficient communication with the patient, providers, Non VA providers, and other agencies. The Lead MSA will work with the Supervisor in setting priorities and deadlines for the team, ensuring reports are completed timely and accurately. Will provide input in problem solving on operations issues and procedures. The Lead will be responsible for effective communication to include MSA, Veteran and provider questions and concerns.

Work Schedule: Monday-Friday 8:00am-4:30pm

Telework: Not Available. Virtual: This is not a virtual position. Functional Statement #: PDF05446 Relocation/Recruitment Incentives: Not Authorized. Permanent Change of Station (PCS): Not Authorized.