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Über
SUMMARY
Greets, welcomes, and directs all visitors and employees. Directs all phone calls to the appropriate person and answers questions. Supports the Sales department. Serves as a support role when an Account Representative is out of the office and creates reports when necessary.
ESSENTIAL DUTIES AND RESPONSIBLITIES
Greets, welcomes, and directs all visitors and employees Maintains welcoming environment by keeping reception area clean, maintaining security. Directs all phone calls to the appropriate person and answers questions Serves as customer contact for Order Management Builds and maintains customer relationship Initiates production cycle by receiving and entering orders for production Reviews pricing & product for accuracy Works with the sales manager to meet or exceed company metrics Coordinates & schedules daily shipping schedule and the filling of partial truckloads while working with shipping coordinator Advises customer of ship dates and times, schedules daily truck schedule with accurate delivery dates , follow up to assure on time delivery Serves as customer contact for all Quote management Enters quotes with pricing guidelines Faxes or emails quotes to customers and sales reps , follow up on current quotes Tracks and follows up on quotes Establish a means of regular contact with customers and record market information Establishes regular calling patterns to customer base & logs significant discussions in CRM Communicates pertinent information to account reps, territory managers and plant management OTHER RESPONSIBILITIES
Attends morning shipping update meeting Dispatches literature requests Resolves sales adjustments (credits)m coordinates returns/pick ups, logs necessary incident utilizing CRMs Maintains and updates Customer contact information Attends regularly scheduled sales training meetings Assists other reps with duties when needed Limited travel to assigned territory QUALIFICATIONS
Strong communication, customer service, and organizational skills Detail orientated Able to work in a team environment Excellent Microsoft Office Skills Strong interest in continuous improvement Ability to work with offsite locations to resolve problems Strong work ethic EDUCATION AND/OR EXPERIENCE
2+ years experience selling in a mfg environment The military equivalent will be recognized in lieu of education and/or experience. REASONING ABILITY
Ability to analyze complex issues. WORK ENVIRONMENT
Office CLARKDIETRICH BENEFITS INCLUDE
Full benefits package (Medical, Dental, Vision, Flexible Spending Accounts and Life Insurance) 401(k) with company match Annual Incentive Paid Time Off Tuition Reimbursement Professional Certification Reimbursement Program Community Service Day
Sprachkenntnisse
- English
Hinweis für Nutzer
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