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Sales Coordinator/Guest Service Agent

MCC HOSPITALITY LLC

Gaithersburg, Maryland, United States

Gaithersburg, Maryland, United States

Über

Job Summary We are seeking a highly versatile and organized individual to fill a unique, full-time role that splits time between our Sales and Front Desk teams. During peak season the primary focus will be in the sales department and during the off-peak season the focus will be on the front desk department. Scheduling between departments is up to the discretion of the Director of Sales, General Manager and Hotel Needs. Key Responsibilities Sales Department: Perform sales-related tasks and contribute to sales team objectives in support of the director of Sales. Collaborate with the sales team to achieve sales goals and targets. Manage the administrative process for group & meeting business, i.e. rooming lists, payments, group resumes, BEO's assigning group rooms, etc. Assist with the preparation and organization of sales materials and presentations. Manage and update Delphi FDC sales system, Hilton Applications. Respond to customer inquiries and conduct hotel site tours. Collaborate with internal teams to ensure all groups/clients have successful hotel stays and meetings. Assist in the development of sales strategies and goals. Front Desk Department: Work a designated shift, providing exceptional customer service and support. Perform front desk duties, including but not limited to answering phones, responding to customer inquiries and maintaining a welcoming environment. Manage reservations and check guests in and out using a computerized system. Handle guest requests, such as booking tours or making restaurant reservations. Assist with check-in and check-out processes, including handling payments and issuing keys. Answer phone calls and respond to online inquiries in a timely and professional manner. Assist with organizing and setting up events and meetings. Handle guest complaints and concerns with grace and professionalism. Perform light cleaning duties, such as wiping down counters and restocking supplies. Baywood Ambassador Behaviors Maintain a professional image, including appearance, verbiage, and body language, at all times. Warmly greet both guests and coworkers (using the 10/5, first and last rule) every time they come in contact. Actively listen to guests, responding appropriately to their questions and/or concerns. Seek guidance and/or assistance from others to ensure satisfaction. Foster teamwork by offering assistance to others, as needed. Continuously monitor the surroundings at work in order to identify any cleanliness, safety, security, or building upkeep issues; report discrepancies to the proper department. Contribute to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures. Recommend other Baywood properties to our guests when appropriate. Consistently demonstrate our It's My Pleasure service philosophy by identifying and seizing each golden opportunity to exceed guest expectations. SKILLS/QUALIFICATIONS Availability Weekdays, Weekends, Evenings, Holidays as needed. Education High School graduate essential. Associate’s degree in hospitality is preferred, or a combination of vocational and on-the-job training may substitute for a degree. Experience 1-year previous front desk hotel experience preferred. Brand experience preferred. Delphi FDC/Delphi Standard Experience preferred. Additional Skills Ability to multitask. Ability to communicate effectively, both written and oral. Ability to work the shifts required for the position. Ability to learn and adhere to Brand & Baywood Hotels’ standards. Ability to learn computer systems required for the position. Ability to work under time constraints and deadlines without compromising quality of work. Ability to establish priorities, work independently, and proceed with objectives without supervision. Ability to take information from various sources and determine a responsible course of action. Ability to understand interdepartmental relationships. PHYSICAL DEMANDS Walking and Standing: Frequently. Sitting: Frequently. Bending, Stooping, Reaching: Occasionally. Lifting, Push/Pull: Up to 30 lbs. Occasionally. Driving: Infrequently. Traveling: Infrequently. Environmental Conditions Inside: Protection from weather conditions, but not necessarily from temperature changes.
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Gaithersburg, Maryland, United States

Sprachkenntnisse

English

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