Assistant Computer Systems AdministratorFederal Public Defender's Office • Tucson, Arizona, United States
Assistant Computer Systems Administrator
Federal Public Defender's Office
- Tucson, Arizona, United States
- Tucson, Arizona, United States
Über
THE FEDERAL PUBLIC DEFENDER for the District of Arizona is accepting applications for the position of full-time Assistant Computer Systems Administrator (ACSA) – IT Desktop Support Analyst to be stationed in Tucson, Arizona. More than one position may be filled from this announcement. The Federal Public Defender operates under authority of Title 18, United States Code, Section 3006A(g)(2)(A), to provide federal criminal defense services by court appointment to individuals unable to afford counsel. The Federal Public Defender, District of Arizona has offices in Phoenix, Tucson, Yuma, and Flagstaff.
Overview We are seeking a skilled and customer-focused ACSA – IT Desktop Support Analyst to provide technical support and maintenance for desktop systems, laptops, mobile devices, and enterprise applications in a Microsoft Windows environment. The ideal candidate will have strong troubleshooting skills, advanced knowledge and experience supporting end users, and the ability to manage multiple priorities in a professional office setting.
Responsibilities
Provide onsite, in person and remote desktop and end‑user support for Windows 11 systems
Configure, deploy, maintain, and troubleshoot desktop and laptop hardware/software
Support Microsoft 365, VPN connectivity, antivirus software, and remote support tools
Manage Active Directory user accounts and permissions
Create and deploy Windows desktop images
Maintain IT inventory and asset tracking records
Support Android, iPhone, and iPad devices
Develop and maintain technical documentation
Provide timely and professional customer service to staff and users
Travel between office locations as needed, including occasional overnight travel
Minimum Qualifications
High school diploma or equivalent
Minimum three (3) years of general IT support experience
Minimum two (2) years of desktop support or systems support experience
Experience with Windows 11 environment
Experience with Microsoft 365 applications
Experience with Windows Server/Active Directory environment
Experience with VPN and endpoint management tools
Ability to lift up to 50 pounds
Preferred Qualifications
Experience with desktop imaging and deployment
Experience supporting mobile device management platforms
Advanced knowledge of Microsoft 365 applications
Experience with audio/video editing and production tools
Excellent communication, troubleshooting, and organizational skills
A working knowledge of Windows Servers, Active Directory, VM backups and experience with network switches is a plus
Salary and Benefits The starting salary for the ACSA – IT Desktop Support Analyst positions will be set to commensurate with the experience and qualifications of the applicant starting at Grade 9, Step 1 yielding $68,545, through Grade 12, Step 10 yielding $118,569. These positions are in the excepted service and do not carry the tenure rights of the competitive Civil Service. The positions include regular Government employee benefits including health and life insurance, retirement, and the Thrift Savings Plan. Salary is payable only by Electronic Funds Transfer (direct deposit). Offer of employment is subject to the availability of funds.
Equal Opportunity Employer The Federal Public Defender is an equal‑opportunity employer. All applicants, regardless of race, ethnicity, national origin, gender identity, sexual orientation, religion, disability, or age, are encouraged to apply.
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Sprachkenntnisse
- English
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