Restaurant Manager

As a Chick-fil-A Leader, you play a vital role in maintaining a culture centered on people, food safety, food quality, and LEAN operations with discipline, consistency, and accountability. You are responsible for overseeing daily restaurant operations, ensuring that every guest has a remarkable experience, every team member feels valued and equipped, and every system operates with efficiency and excellence. You serve as both a coach and culture-carrier modeling the CARING values and leading with clarity, accountability, and results. This role is both hands-on and strategic, blending leadership, coaching, and operational management to deliver results that align with Chick-fil-A's standards and the restaurant's growth goals.

Core Responsibilities

• Lead daily operations ensuring speed, accuracy, food safety, and quality standards are met consistently
• Execute opening, mid, or closing procedures with consistency and integrity.
• Manage labor, productivity, and cost targets during assigned shifts.
• Ensure compliance with all health, food safety, and sanitation standards.
• Uphold all company policies, procedures, and performance standards.

People & Culture

• Model Chick-fil-A's CARING values: Customer First, Accountability, Results, Integrity, Neatness, Growth.
• Coach and develop team members to achieve operational and personal growth goals.
• Foster a safe, inclusive, and motivating environment built on trust and communication.
• Ensure operational checklists are completed with integrity.

Guest Experience

• Ensure every guest leaves feeling cared for and valued.
• Empower team members to anticipate guest needs and go above and beyond expectations.
• Address guest feedback promptly and professionally.

Leadership & Development

• Drive results through proactive problem-solving and clear communication.
• Use data and scorecards to track performance and lead corrective actions.
• Participate in leadership meetings, training, and 90-day growth plans.

Key Competencies

• Ownership & Accountability
• Emotional Intelligence & Self-Awareness
• Team Coaching & Communication
• Problem-Solving & Decision-Making
• Consistency & Follow-Through
• Professionalism & Character

Qualifications:

• Proven experience as a restaurant manager or similar role.
• Strong leadership and communication skills.
• In-depth knowledge of food and beverage operations.
• Financial acumen, including budgeting and cost control.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Customer-oriented with a passion for delivering excellent service.
• Self starter
• Process driven

Work schedule

• Weekend availability
• On call
• Holidays
• Day shift
• Night shift

Supplemental pay

• Bonus pay

Benefits

• 401(k)
• Referral program
• Paid training
• Employee discount
• Flexible schedule
• Health insurance
• Dental insurance
• Vision insurance