Dieses Stellenangebot ist nicht mehr verfügbar
customer-service-advisor-inbound
pertemps-newcastle
- Sunderland, England, United Kingdom
- Sunderland, England, United Kingdom
Über
20th July 2026 .
Northern Powergrid are the company responsible for powering everyday life for 8 million customers across 3.9 million homes and businesses in the North East, Yorkshire and northern Lincolnshire, is at the forefront of delivering a power network that meets the region’s needs, now and in the future.
We’re looking for people with a Customer First mind-set to provide a professional, quality service to customers as they strive to continually deliver a consistent 10 out of 10 experience for all of their customers. Based in Sunderland Full training provided for the first 4-8 weeks Shifts run between 6am -10pm 37 hours a week covering any 5 out of 7 days a week Overtime availalbe Free parking on site Duties: You will support customers with a variety of queries while delivering an exceptional level of service. Accurately input and update customer data within internal systems Maintain records and ensure all information is up to date Support general administrative tasks across the team Deliver an excellent customer experience in line with the company’s Quality Framework Act as the first point of contact via telephone, email, SMS, and social media Take ownership of enquiries and complaints, using initiative to find effective solutions Update internal systems accurately to ensure smooth customer journeys Work closely with internal teams and external partners to provide a seamless service Essential Skills Strong customer service skills Attention to detail Confident in handling a wide range of contacts, with a focus on delivering a high standard of customer experience Good IT literacy, in particular a good working knowledge of Microsoft office packages Excellent organisational skills To submit your CV please click apply now!
Sprachkenntnisse
- English
Hinweis für Nutzer
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