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Sales Operations Manager
Massage Heights
- United States
- United States
Über
Massage Heights Decatur is a locally owned, membership-based wellness retreat delivering premium therapeutic massage experiences. Our core values are: Extreme Ownership –
no excuses, blame find result. Energy –
positive high energy is contagious Results-Driven –
constantly meet individual & goals Teamwork
– everyone on ship rows the same direction Trust Respect-
open communication, integrity caring for others The Opportunity
We are seeking a results-driven Sales Manager to lead daily operations and aggressively grow in membership sales. This is a hands-on leadership role responsible for: Driving membership sales conversion of 25% Building and leading a high-performing front desk sales and therapist team Owning KPIs, labor efficiency, and guest experience Scaling a membership-based business with discipline and precision You will run the retreat like a business—not a shift. What You'll Own (Key Outcomes)
First 30 Days – Foundation & Mastery
Full ownership of KPIs: Membership sales conversion, retention, rebooking, guest experience Master all systems: Zenoti POS, Operations & Forecasting tools, SharePoint, AnchorPoint Assess team performance and identify skill gaps Establish daily, weekly, monthly scorecards Stabilize staffing, scheduling, and service execution 30–60 Days – Growth & Optimization
Consistently hit or exceed: 25–35% membership conversion, 99% retention Implement structured roleplay sales rehearsal & service training Optimize therapist and front desk scheduling to maximize room utilization Recruit and onboard: 20 Massage Therapists, Front Desk Sales Associates to support growth Tight control of labor and operational costs 3–6 Months – Sustainability & Talent Development
Develop an internal leadership bench (Assistant Manager / Lead) Contribute insights to annual budget and forecasting Drive consistent revenue and operational growth Scale membership by adding 500 active members How Success Is Measured
You will be evaluated on outcomes/result—not effort: Membership Conversion: 25-35% Retention Rate: 99% Massage Therapist Rebook% (60%) Front Desk Prospect Conversion% (25%) Employee Culture Engagement & Retention Operational Structure Consistency Key Challenges (What Makes This Role Exciting)
Balancing exceptional service with aggressive sales execution Turnaround challenging role building from the ground up Recruit Massage therapist to maintaining profitability Must love Tacos. Have to be competitive & result driven Holding high standards under pressure and volume Who Thrives Here
This role is ideal for someone who: Loves Numbers, Scorecards, and Accountability Enjoys coaching teams to win Takes ownership of results—good or bad Is energized by growth and challenge Wants to build a career, not just hold a job Required Experience & Skills
1–5 years of sales leadership experience Proven success in sales-driven, KPI-based environments Strong coaching and people leadership skills Excellent communication and problem-solving abilities Self-starter with ambition to grow personally and professionally Compensation
$17–$25 per hour, based on experience and performance Performance-driven compensation opportunities for top producers Ready to lead, grow, and win? If you are the type of leader who wants ownership, accountability, and upside, we want to hear from you. Apply now and prove you're an A-player.
Sprachkenntnisse
- English
Hinweis für Nutzer
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