Über
Analyze customer accounts to identify trends in past due balances, disputes, deductions, and payment behaviors Investigate and resolve complex billing and payment discrepancies in partnership with internal and external stakeholders Proactively identify root causes of recurring issues and drive sustainable resolution Support collections efforts by providing insights and analysis to prioritize actions and improve cash flow Serve as a primary point of contact for key customer accounts, building strong, professional relationships Partner closely with Sales, Customer Service, and Finance Shared Services teams to resolve billing and account issues Communicate effectively with customers to address inquiries, clarify discrepancies, and ensure timely resolution Act as a liaison between customer procurement platforms and internal systems to ensure alignment and accuracy Utilize Excel and other tools to analyze large data sets and translate findings into actionable insights Monitor key metrics such as DSO, aging trends, dispute volumes, and resolution timelines Support leadership with ad hoc reporting and analysis to inform decision-making Identify opportunities to improve AR processes, reduce manual effort, and enhance data accuracy Partner with AR leadership to implement process improvements and standardization initiatives Support system enhancements and participate in testing and validation of AR-related changes Assist in documenting processes and developing best practices across the AR function Develop working knowledge of AR systems and customer billing platforms (e.g., Billtrust, Coupa, Ariba, OBS) Support issue resolution related to invoice submission, data discrepancies, and system integrations Collaborate with IT and internal teams to troubleshoot and resolve system-related challenges
Education & Training
Bachelor's degree in Finance, Accounting, Business, or related field required
Knowledge & Experience
3–5+ years of experience in accounts receivable, finance, or business analysis roles Experience in high-volume AR or shared services environments Strong proficiency in Microsoft Excel (e.g., pivot tables, VLOOKUP/XLOOKUP, data analysis) required Experience with SQL queries and reporting preferred Experience working with ERP systems and AR/billing platforms preferred Experience interacting with customer procurement systems (e.g., Coupa, Ariba, OBS) is a plus
Skills & Abilities
Strong analytical and problem-solving skills with attention to detail Confident communicator with strong interpersonal skills and ability to influence stakeholders Ability to manage multiple priorities and work effectively in a fast-paced environment Customer-focused mindset with a commitment to service excellence Ability to translate data into meaningful insights and actionable recommendations Self-starter with a proactive approach to identifying and resolving issues
FleetPride is the leader in the industry comprised of retail, service, distribution and wholesale divisions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Sprachkenntnisse
- English
Hinweis für Nutzer
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