ITSM Backlog & SLA Analytics Analyst

RTX

De Pere, Wisconsin, United States

De Pere, Wisconsin, United States

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RTX is seeking an ITSM Request and Backlog Management Analyst responsible for ensuring operational efficiency in service management processes. You will triage and manage service requests while monitoring SLA compliance. Applicants should have a Bachelor's Degree, 8 years of IT experience, and proficiency in IT service management platforms like ServiceNow. The role also offers benefits such as parental leave, flexible work schedules, and educational assistance.
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De Pere, Wisconsin, United States

Sprachkenntnisse

English

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