Residential Aide

JobProfile

SOWJobTitle: CitySanctuaryFacilityResidentialAide

JobCode:CSS851

Location: New York City ReportsTo:ShiftSupervisor FLSA Status: Non-Exempt Prepared Date: 10/9/2025

SupervisoryLevel:Nosupervisory/managementauthority

   

 

CitySanctuaryFacilityResidentialAide

ResidentialAidesprovideongoingsupporttoallonsiteservices.TheResidentialAidesassist with guests’ basic needs and will work in conjunction with the case management team to monitor and provide appropriate basic services to families.

Compensation&Benefits:

EstimatedStartingSalaryRangeforCitySanctuaryFacilityResidentialAide:$19.23/hour Pay commensurate with experience.

FulltimebenefitsincludeMedical,Dental,Vision,401Kandotherpossiblebenefitsasprovided. Benefits are subject to change with or without notice.

CitySanctuaryFacilityResidentialAideResponsibilitiesInclude:

• Accurately document the entry and exit of all families, staff, and visitors; complete daily census forms, incident reports, and maintain detailed event logs.

• Coordinate resident admissions and discharges in accordance with program procedures.

• Prepare and submit nightly rosters; maintain and file all shift-related documentation.

• Provide courteous and professional greetings to all visitors and callers, representing the organization in a welcoming manner.

• Maintain detailed records of client interactions to support audit readiness and compliance.

• Collaborate with case management staff to address client needs, share pertinent information, and support individualized programming.

• Monitor and prevent loitering in and around the facility in coordination with security personnel.

• Assist in conducting fire drills and emergency evacuations as required.

• Support custodial and security teams in ensuring the cleanliness, safety, and overall maintenance of the facility.

• Distribute incoming mail and packages to resident families in a timely and organized manner.

• Oversee food distribution processes, including receiving and organizing deliveries.

• Conduct regular room inspections to ensure compliance with program policies and standards.

• Manage inventory of supplies, ensuring accurate tracking and adherence to program guidelines.

• Carry out all additional program-related tasks as directed by site and organizational leadership.

• Performsotherjob-relateddutiesasassigned

CitySanctuaryFacilityResidentialAideExperience,Education,Skills,Abilitiesrequested:

• High school diploma or equivalent; a combination of relevant education and experience will also be considered.

• 1–2 years of experience in housing, shelter programs, or related services is preferred. Direct client service experience is required.

• Bilingual fluency in Spanish and English is required.

• Strong background in customer service, with a focus on empathy and responsiveness.

• Proven problem-solving skills with the ability to think critically in challenging situations.

• Highly organized with excellent verbal communication skills; able to work effectively and collaboratively with families.

• Demonstrated ability to manage priorities, meet deadlines, and take accountability for timely completion of tasks.

• Cultural sensitivity and an understanding of the socio-economic factors impacting the populations served.

• Capable of multitasking in a fast-paced environment while maintaining attention to detail.

• Ability to remain calm under pressure and effectively de-escalate conflicts with both clients and team members.

• Relevant experience may include roles such as Residential Assistant at City Refuge, Housing Support Staff at Civic Sanctuary, or Residence Attendant at Metropolitan Safehouse.

• Mustpasspre-employmentqualificationsofCherokeeFederal

CompanyInformation:

Cherokee Nation Management & Consulting (CNMC) is a part of Cherokee Federal – the divisionoftriballyownedfederalcontractingcompaniesownedbyCherokeeNationBusinesses. As a trusted partner for more than 60 federal clients, Cherokee Federal LLCs are focused on building a brighter future, solving complex challenges, and serving the government’s mission with compassion and heart. To learn more about CNMC, visit cherokee-federal.com.

#CherokeeFederal#LI

CherokeeFederalisamilitaryfriendlyemployer.Veteransandactivemilitarytransitioningto civilian status are encouraged to apply.

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