Operations Associate

The Operations Associate is responsible for contributing to the success of the overall operation by assisting in a variety of roles throughout the club. These associates are responsible for providing the highest level of member service, maintaining club cleanliness, and consistently demonstrating a positive and professional attitude. This position enhances overall knowledge of operations and hospitality and develops career growth potential by providing experience in all aspects of the Club.

Our Culture Our unique culture is at the heart of all we do and is guided by our values and behaviors. It's what we expect of ourselves and each other every day. We call it our "Code of Culture". Our Code of Culture includes Our Mantra, Our Actions We Live By, and Pete's Promise:

Our Mantra: Respect The Past Accept Responsibility Pay it Forward

Our Actions We Live By:

• Keep It Real. Always.
• Think Ahead. Be An Owner.
• Stay Humble. Hustle Harder.
• One Team. One Voice.
• Be Curious. Ask Why.

Pete's Promise: Service Forward Ruthlessly Consistent Do the Right Thing

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Primary Job Functions:

• Customer Service
• Reception Desk Oversight (if applicable)
• Caf Oversight (if applicable)
• Pool Deck Oversight (if applicable)
• Parking Garage Oversight (if applicable)
• Cleanliness
• Communication and Relationships

Other Job Functions:

• Flexibility in work schedule, as job may require day and evening shifts, weekends, and holidays.

Minimum Qualifications:

Skills & Knowledge:

• Policies and Regulations -- Knowledge of company polices.
• Written Comprehension and Expression -- Ability to read, understand and communicate information and ideas in writing so others will understand.
• Oral Comprehension and Expression -- Ability to understand and communicate so others can understand ideas and information.
• Computer -- Ability to utilize club software program and email communication software, such as Microsoft Outlook.

Experience & Education:

• At least one year experience in the hospitality industry or related service position preferred. Food Safety certified (if applicable)
• Professional, friendly manner and excellent customer service attitude and abilities.
• Strong verbal communication and conflict resolution skills.
• Enthusiastic, responsible, and dependable team player.
• Self-motivated, takes initiative, anticipate the needs of others and willing to acquire new skills.
• Well organized and detail oriented.
• CPR certified.

Working Conditions/ Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Associate is regularly required to stand for extended periods; use hands and fingers, handle or feel; reach with hands and arms; and talk and hear. The Associate is occasionally required to walk; stoop, kneel, crouch, or crawl; and taste or smell. The Associate must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus. The noise level in the work environment is usually moderate.

Job Description Revision:

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change. This job description replaces all previous descriptions for this position.

An Equal Opportunity Employer:

The Bay Club Company ("TBCC") provides equal employment opportunities without regard to race (and all traits historically associated with race, including but not limited to, hair texture and protective hairstyles), color, religion, creed (including, but not limited to, religious dress and grooming practices), sex (including pregnancy, childbirth or related medical conditions, and breastfeeding, and other related medical conditions), sexual orientation and identity, gender, gender identity, gender expression, actual or perceived national origin/ancestry, accent or ability to speak English, age, disability, marital/familial status, source of income, veteran status, citizenship status, political activities or affiliations, medical condition, genetic information, persons with AIDS or AIDS-related condition, or persons who are victims of domestic violence.