Desktop Support Technician
Audit-Tel Inc
- Cincinnati, Ohio, United States
- Cincinnati, Ohio, United States
Über
Key Responsibilities
Respond to and resolve end‑user technical support requests in a timely manner.
Create, document, track, and update support tickets through the company ticketing system.
Diagnose and troubleshoot desktop, laptop, printer, software, and peripheral device issues.
Install, configure, and maintain computer hardware, operating systems, and business applications.
Provide support for Microsoft Windows environments, email systems, and common productivity software.
Assist with user account administration, password resets, and access management.
Escalate complex issues to appropriate technical teams when necessary.
Maintain accurate documentation of incidents, resolutions, and support procedures.
Support hardware deployments, upgrades, and workstation replacements.
Provide exceptional customer service while communicating technical information to non‑technical users.
Participate in after‑hours and on‑call support as required.
Skills and Qualifications
Previous experience in Desktop Support, Help Desk Support, IT Support, or a related technical role.
Strong troubleshooting and problem‑solving skills.
Knowledge of Windows operating systems, Microsoft Office applications, and desktop hardware.
Basic understanding of networking concepts, including TCP/IP, wireless connectivity, and printers.
Experience with ticketing and incident management systems.
Ability to manage multiple priorities in a fast‑paced environment.
Excellent customer service and interpersonal skills.
Strong verbal and written communication skills.
Detail‑oriented with the ability to follow established processes and procedures.
Ability to work independently with minimal supervision while collaborating effectively within a team environment.
Experience with Active Directory, Microsoft 365, and remote support tools is preferred.
Salary Range
Career Level Required
Experienced (Non‑Manager)
Experience Required
1 to 2 Years
Education Required
College preferred or High School
Job Type: Employee
Job Status: Full Time
Work Remotely: No
Benefits:
Dental insurance
Health insurance
Paid time off
Retirement plan
Vision insurance
Schedule:
8 hour shift
Monday to Friday
On call
Supplemental pay types:
Bonus pay
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Sprachkenntnisse
- English
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