Windchill & CAD Applications SupportUnited Software Group • Oakbrook Terrace, Illinois, United States
Windchill & CAD Applications Support
United Software Group
- Oakbrook Terrace, Illinois, United States
- Oakbrook Terrace, Illinois, United States
Über
Administer, maintain, and support the PTC Windchill platform and Creo applications.
Provide technical support for CAD engineering applications across mechanical, electrical, firmware, and packaging engineering domains.
Troubleshoot, analyze, and resolve user-reported application and system issues.
Manage user provisioning, access requests, role assignments, and software license administration.
Coordinate with software vendors for issue resolution, product updates, and platform upgrades.
Collaborate with offshore support resources to ensure smooth day-to-day Windchill operations and support coverage.
Support application upgrades, patch deployments, testing activities, and technical documentation updates.
Monitor and manage incidents and service requests, ensuring timely resolution in accordance with service-level expectations.
Work closely with engineering teams and business stakeholders to understand requirements and provide application support.
Participate in continuous improvement initiatives for engineering application support processes and system reliability.
Basic Qualifications
8+ years of experience supporting PTC Windchill and engineering/CAD applications.
1+ years hands‑on experience administering and supporting Creo environments.
Strong troubleshooting, incident management, and end‑user support skills.
Experience with user access management, provisioning, and software license administration.
Ability to work effectively with engineering teams, business users, and cross‑functional stakeholders.
Strong verbal and written communication skills.
Experience coordinating with or working alongside offshore/global support teams.
Experience supporting application upgrades, patching, testing, and release activities.
Nice to Have
Experience with CAD‑to‑PLM integrations.
Knowledge of Product Lifecycle Management (PLM) processes and engineering change management.
Familiarity with ITIL‑based service management and support processes.
Experience supporting global engineering organizations and distributed teams.
Understanding of engineering design workflows across mechanical, electrical, firmware, and packaging disciplines.
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Sprachkenntnisse
- English
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