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Salesforce Business Analyst
IDEMIA Group
- Indiana, Pennsylvania, United States
- Indiana, Pennsylvania, United States
Über
Key Missions Lead the Salesforce team responsible for delivery, support, enhancements, and continuous improvement of the Salesforce platform and integrated enterprise applications. Act as the primary interface between business stakeholders, Salesforce delivery teams, and external partners while managing project execution, team performance, and application roadmap initiatives.
Key Responsibilities
Lead and manage the Salesforce team (Tech Lead and Developers)
Define goals, priorities and ensure delivery excellence
Manage project scope, timelines, risks, resources and budgets
Lead requirements gathering, workshops and solution design
Ensure alignment with business goals and best practices
Manage stakeholders, vendors and cross‑functional teams
Oversee UAT, deployments, releases and change management
Monitor SLA/KPIs and drive continuous improvement
Provide Level3 support and drive RCA and problem resolution
Required Skills
Functional Documentation (BRD, FRD, User Stories)
Project & People Management
Enterprise Integrations & Middleware Understanding
Change & Release Management
Nice to Have
Jira, Confluence
SQL & Data Analysis
Manufacturing / Supply Chain Exposure
Global Team Experience
Key Competencies
CRM Transformation
Functional Solution Design
Stakeholder Management
People Management & Coaching
Project & Delivery Management
Change Management
Business Process Optimization
Education
B.E. / B.Tech / B.Sc – CS, IT or related
MBA (IT / Systems / Operations) – Preferred
Profile & Other Information We value the diversity of our teams and welcome people from all walks of life, regardless of how they look, where they come from, who they love, or what they think.
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Sprachkenntnisse
- English
Hinweis für Nutzer
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