Desktop Support Technician
Eliassen Group
- Fairfield, California, United States
- Fairfield, California, United States
Über
Our client requires a hybrid support professional who will handle incident work, fulfill service requests, and provide hands‑on technical support. The role includes configuring new equipment for break/fix devices and completing software setups. The position is hybrid with an expectation of approximately 80% of the work week in the office.
This is a contract to hire opportunity. Applicants must be willing and able to work on a w2 basis and convert to FTE following contract duration. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.
Rate: $20.00 to $25.00/hr. w2
Responsibilities
Work incident tickets to resolution with clear documentation.
Fulfill service requests according to defined procedures and SLAs.
Provide hands‑on end‑user support for hardware and software.
Configure and deploy new equipment for break/fix and replacements.
Perform software installations and basic setup tasks.
Collaborate with service team representatives to ensure quality support.
Experience Requirements
Experience supporting end users in a hybrid on‑site environment.
Proficiency with hardware configuration and imaging.
Ability to install and configure common enterprise software.
Experience managing incidents and service requests through a ticketing system.
Clear communication and customer service skills.
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Sprachkenntnisse
- English
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