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Desktop Support Specialist
ThemeSoft
- New York, New York, United States
- New York, New York, United States
Über
Duration: Contract
Job Description Top Skills
Strong Windows desktop and endpoint support expertise
Multi-monitor and high-performance workstation setup
Basic infrastructure knowledge: Active Directory, VPN, Networking, Citrix/VDI
Key Responsibilities Service Delivery & Field Service Operations
Provide dedicated on-site desktop support for front-office users including portfolio managers, traders, research analysts, and sales teams.
Deliver desk-side support during market hours, ensuring minimal disruption to portfolio decisions and trade execution.
Support time-critical incidents aligned to market cycles.
Take end-to-end ownership of issues, ensuring rapid resolution in high-pressure, revenue-impacting situations.
Coordinate with cross functional IT teams for priority issue resolution.
Support for back-office users and new joiner onboarding process.
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Sprachkenntnisse
- English
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