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ServiceNow Systems Administrator
Fusion HCR
- Las Vegas, Nevada, United States
- Las Vegas, Nevada, United States
Über
ServiceNow Systems Administrator (Platform Support) Location:
Onsite - Las Vegas, NV Type:
Direct Hire Industry:
Gaming & Hospitality
Position Overview Fusion HCR is seeking a
ServiceNow Systems Administrator (Support Focus)
to assist with the day-to-day support and basic administration of the ServiceNow platform. This role is ideal for someone who has
hands-on experience supporting ServiceNow in a helpdesk or systems support environment
and is looking to grow their skills in platform administration. The focus of this role is
support, minor configuration changes, and troubleshooting
- not heavy development or architecture.
Key Responsibilities ServiceNow Support & Administration
Provide day-to-day support for the ServiceNow platform (primarily ITSM modules) Troubleshoot incidents, service requests, and basic workflow issues Make minor updates to forms, fields, and workflows Assist with user access, roles, and permissions within ServiceNow Support data accuracy within CMDB and service records Configuration & Enhancements
Assist with small enhancements and updates based on business needs Support basic workflow changes and process improvements Participate in testing and validation during platform updates or changes Escalate more complex development or scripting needs User & Operational Support
Provide Tier 1 / Tier 2 support for ServiceNow-related issues Work closely with IT teams and end users to resolve platform questions Support onboarding/offboarding activities related to system access Collaboration & Documentation
Partner with IT Operations, Infrastructure, and vendors Document system configurations, processes, and troubleshooting steps Help maintain consistency and best practices across the platform
Qualifications Required Experience
Experience supporting or administering
ServiceNow (hands-on, not just user) Background in
helpdesk, application support, or systems support roles Experience troubleshooting incidents and service requests Strong communication and customer support skills Technical Skills
Basic experience with ServiceNow configuration (forms, fields, workflows) Understanding of ITSM processes (Incident, Change, Problem) Experience with user access and permissions Nice to Have
Exposure to basic scripting (JavaScript in ServiceNow) Experience with Active Directory or general IT systems ServiceNow CSA certification (or working toward it) Experience in gaming or hospitality environments
Additional Requirements
Must be able to pass a gaming background check Comfortable working onsite in Las Vegas
Sprachkenntnisse
- English
Hinweis für Nutzer
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