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INFORMATION TECHNOLOGY TECHNICIAN
National City Chamber of Commerce NCCC
- National City, California, United States
- National City, California, United States
Über
Responsibilities
Installation, testing, configuration, and troubleshooting of hardware and software applications and equipment on networked systems.
Installation and set-up of computers, servers, and networks, including cabling and wiring for systems and peripheral equipment.
Installation and troubleshooting of networked components.
Telephone, in‑person, and online support to end‑users.
Providing updates, status, and completion information to manager or end‑users via voicemail, e‑mail, or in‑person communication.
Technical assistance to system users for computer and networked systems equipment including hardware, software, and peripheral equipment.
Response to requests for assistance on desktop and computer related problems, including hardware, software, and peripheral printers and related equipment.
Determination of severity of problem and resolution or referral to appropriate staff member or vendor.
Repair of computer systems and peripheral equipment, including printers, modems, scanners, and related devices.
Coordination of major equipment repairs and arrangement for vendor on‑site repairs as needed.
Network administration duties such as monitoring, adding and deleting applications, users, and devices.
Modifying user profiles, resetting passwords, and file maintenance.
Monitoring storage utilization.
Documentation of all network changes and revisions.
Monitoring computer systems, networks, and applications for response time, problem prevention, performance, and resource utilization.
Assisting users in optimizing their desktop environment.
Conducting training sessions with desktop users.
Providing information on system and application functions.
Restoring or recovering files or corrupted data.
Monitoring systems for errors or abnormal situations, responding to error messages.
Conducting system and database backups as necessary.
Managing file backup tapes.
Participating in the inventory of hardware and software.
Researching and recommending purchase of software applications, computer related equipment, and peripherals.
Staying abreast of new information technology trends and innovations.
Reading appropriate literature and attending training as necessary.
Providing technical support for records management, spreadsheet, database, and word processing applications.
Building and maintaining positive working relationships with co‑workers, other city employees, and the public using principles of good customer service.
Performing other duties related to this position as assigned.
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Sprachkenntnisse
- English
Hinweis für Nutzer
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