Hotel Operations Manager

Hotel Operations Manager

Hotel Operations Manager oversees daily hotel operations, including Front Desk, Reservations, Transportation, and Bell Services. Leads, develops, and motivates hotel staff. Responsible for hiring, training, scheduling, performance management, and professional development. Ensures all employees deliver consistent, world-class guest service and maintain a polished, professional demeanor at all times. Collaborates closely with Player Services and other departments to coordinate guest needs and ensure a seamless experience across the property. Personally engages with guests to provide assistance, recommendations, and personalized service that reflects the Chamonix standard. Reviews and approves schedules, timecards, and departmental staffing to maintain optimal coverage. Leads and participates in management meetings to set goals, resolve issues, and communicate expectations clearly. Ensures employees are informed of company and department policies, and reinforce adherence to service and operational standards. Acts as a hands-on support leader, stepping in to assist in any department as needed to ensure smooth operations. Maintains compliance with the Colorado Limited Gaming Act, Internal Control Minimum Procedures, and all internal policies and procedures. Promotes a clean, organized, and safe work environment throughout hotel operations. Demonstrates consistent and reliable attendance to support team performance and guest satisfaction. Performs additional duties and special projects as assigned.

Strong customer service and leadership skills with the ability to inspire high-performing teams. Excellent communication, organization, and problem-solving abilities. Proven track record of success in fast-paced hospitality environments. Ability to multitask effectively and remain calm under pressure. Flexibility to work weekends, holidays, and variable shifts, including overnights if required. Professional, guest-focused demeanor with a commitment to excellence. Bachelor's degree in Hospitality Management or related field preferred; equivalent experience accepted. Three (3)+ years of hotel or front desk management experience required. One (1)+ year of supervisory or leadership experience required. Must hold or be able to obtain a valid State of Colorado Gaming License.

$80,000 + based on experience

Full House Resorts offers all full-time employees and eligible family members a comprehensive and valuable benefits program that includes medical, dental, vision, life, disability, FSA, and a 401k retirement plan, which includes a matching contribution after one (1) year of service; a generous paid time off program; paid transportation from Colorado Springs and Woodland Park; free local gym membership; tuition reimbursement; fabulous resort perks; and more.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.