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Service Person (2nd Shift)
USAA
- San Antonio, Colorado, United States
- San Antonio, Colorado, United States
Über
Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.
Our Bank Customer
Service & Sales
role may be a new career for you. Our comprehensive, fully paid three-month training program includes all training materials, class discussions, hands-on training, and e-learning modules. Our
in-office development program
provides the training you need and the encouragement to create a proactive and independent support style to service our membership.
We are currently seeking dedicated professionals to include Military veterans to
work in our San Antonio
office for future customer service and sales opportunities in 2026. The office is located at 9800 Fredericksburg Rd
San Antonio, TX 78288 . We have various schedules ranging from 6:00 am to 10:00 pm local time. These roles include a
shift differential of 15% for any weekday hours worked after 6:00 pm and any hours worked on Saturday or Sunday. We have new training classes starting every month. Relocation assistance
is not
available for this position.
As a Bank Customer
Service & Sales
Representative, you'll work within defined guidelines to facilitate the financial security of members through needs-based sales and service conversations on a single Banking line of business or product set (for example, deposits, credit cards, and website customer support). In this role, you will make a difference to our members as you identify immediate and underlying financial needs and respond with relevant solutions through offering USAA Banking products and services.
Handle inbound member calls in a fast-paced contact center environment Advise and educate members on available USAA digital tools and resources to improve the user experience Provide outstanding member service by demonstrating empathy, active listening, and professionalism Embrace continuous improvement and development through coaching and collaboration with manager and team members
High School Diploma OR GED Ability to provide outstanding customer service for our members by communicating clearly and professionally by phone or email to process banking requests and provide information on banking products Ability to prioritize and multi-task while navigating through multiple business applications US military experience through military service or a military spouse/domestic partner One year of demonstrated experience engaging customers in a needs‑based environment, applying military training to build trust, assess needs, and deliver mission‑focused solutions that translate directly to financial service and advisory roles. Core capabilities that translate directly to financial advisory and service roles. Experience thriving in a high‑volume, fast‑paced contact center Over six months of demonstrating strong communication, de‑escalation skills, and confidence handling complex customer matters.
Compensation:
USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
Benefits:
At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Sprachkenntnisse
- English
Hinweis für Nutzer
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