Partner Success Manager, LTC Customer Service

Are you a dynamic, results-driven professional with a passion for healthcare and a gift for building relationships that last? We are expanding our Long-Term Care Division, and we're looking for someone who doesn't just manage accounts but truly partners with them. If you thrive in a fast-moving environment, own your outcomes, and care deeply about the facilities and patients you serve, this role was built for you.

Mission-Driven Work

Every relationship you build directly improves care outcomes for long-term care residents and their families.

Room to Grow

We're expanding fast. Your success creates real, tangible paths for career advancement within our growing division.

What You'll Own

Own your region end-to-end hitting monthly, quarterly, and annual retention and onboarding targets with confidence and accountability.

Educate and influence key decision-makers, positioning our LTC pharmacy, DME, and supply services to meet each facility's unique needs.

Cultivate lasting partnerships by being the person your clients trust and call first, building relationships that stand the test of time.

Represent us at industry events, trade shows, and conferences; networking and showcasing our comprehensive offerings.

Stay sharp on the market by monitoring trends and competitor activity to identify and seize new opportunities ahead of the curve.

Keep clean CRM records of all account and referral-related activity, so the entire team can move fast and stay informed.

What You Bring To The Team

Bachelor's degree

LTC experience preferred

Pharmacy Technician Certification preferred

Experience: 13 years of medical sales experience (pharmacy, pharmaceutical, or medical device preferred)

13 years of B2B customer service experience

Proven track record of meeting and exceeding goals

Strong interpersonal and communication skills; building rapport at every level

Proficiency in Microsoft PowerPoint, Excel, Word, CRM, and Google Suite

Willingness to travel up to 80% of the time, including occasional overnight stays

Ability to thrive and adapt in a fast-paced, high-growth environment

What We Offer

Compensation: Competitive base salary plus performance-based incentives

Growth: Pathways for professional development and career advancement

Travel: Milage reimbursement

Mission: Be part of a team genuinely improving care for LTC clients across the region

Momentum: Join a rapidly growing division with real opportunity to shape its future

Ready to champion something great? Join us and take the lead in transforming long-term care pharmacy services one partnership at a time.