Desktop Support Technician
Greater Giving
- Jeffersonville, Indiana, United States
- Jeffersonville, Indiana, United States
Über
What Part Will You Play?
Manages incoming request queues for service via ITSM system. Responsible for timely resolution of issues and prioritization of work based on severity.
Assists with maintaining the functionality and efficiency of computer and user objects in Active Directory. Unlocks team member accounts.
Prepares desktops and laptops by imaging devices in preparation for deployment and tests them for proper operation. Ensures physical and Virtual Desktop Infrastructure (VDI) devices interconnect seamlessly with application servers, print servers, etc. Sets-up and configures appropriate hardware and software for new team members.
Responds to technical issues including (but not limited to); desktop/laptop hardware, peripheral equipment, Operating Systems and/or installed software and follows through to appropriate resolution. Begins to service issues related to mobile devices. Delivers replacement equipment.
Update Asset Management systems with computer hardware and user details, as appropriate. To assist in procurement, technicians should also be able to effectively identify hardware part numbers and search/compare pricing options.
All other duties as assigned.
What Are We Looking For in This Role? Minimum Qualifications
High School Diploma or Equivalent
Typically No Relevant Experience Required
Preferred Qualifications
Experience providing technical support to end users on various devices, operating systems and peripherals preferred. Experience in an Enterprise IT group preferred
What Are Our Desired Skills and Capabilities?
Skills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.
Job Complexity - Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decision-making.
Supervision - Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision.
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Sprachkenntnisse
- English
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