Electronic Banking Assistant Manager II

The Arrow Financial Corporation is seeking dynamic, authentic individuals to join our amazing team! This opportunity may be perfect for you if you have experience in:

• High attention to detail and strong communication skills
• Operational efficiency and supervisory skills
• Strong analytical and problem-solving skills

About this position:

The Electronic Banking Assistant Manager is responsible for supervising team, assisting, and supporting management team through project coordination, work review, and work organization to achieve optimum efficiencies in time and resources within department. Lead efforts designed to meet department and Company goals as identified by management team. Effectively collaborates with other departments as needed to understand impacts and ensure efficiencies.

Essential job functions:

• Assist management in defining roles and responsibilities of team members; manage, coach, counsel team to meet department goals and achieve performance standards; encourage continuous improvement and career development.
• Collaborate with management team on formulation and implementing strategies and processes to increase efficiencies, improve customer service, create, and achieve department procedures and goals.
• Oversee daily department operations, supporting strategic plan; day-to-day operations, projects, and special assignments.
• Assist with the Sarbanes-Oxley (SOX) program, as well as working with other internal/external auditors supporting internal controls mitigating company risks.
• Assist Manager to optimize departmental practices; identify/collaborate with other departments and key stakeholders to understand impact from projects and resolve issues to achieve optimal implementation outcome.
• Research, propose, and implement changes necessary to stay current with regulatory requirements and compliance directives. Remain current on regulatory changes/guidance applicable to Electronic Banking.
• Assist Manager to provide quality control review of designated work; ensure timely and accurate reporting.
• Facilitate customer escalation calls and situations to ensure resolution and customer satisfaction, provide call center support as needed.

What you will need to thrive in this role:

In addition to your work and life experiences, as well as your passion and excitement for the profession, you would benefit from having:

Qualifications:

• Education/Certifications:
• Associate's degree or equivalent experience in banking
• 4 years of banking experience preferred
• 1 year of supervisory experience preferred
• Skills/Knowledge:
• Proficiency in Microsoft Office applications (Word, Excel, Outlook, PowerPoint); knowledge of banking-related software a plus
• Strong communication skills, both verbal and written; demonstrated ability to interact confidently and professionally with colleagues, management, customers and other stakeholders
• Ability to handle multiple tasks, prioritize work, and meet deadlines with attention to detail
• Proven organizational, project management, analytical, research, and problem-solving skills
• Extensive knowledge of banking rules and regulations with emphasis on NACHA Operating Rules, OFAC, BSA/AML, and Regulation E
• Ability to work independently and as a collaborative team member with high degree of initiative and follow-through

Physical demands and work environment:

Proficient with Microsoft Office Suite: Word, Excel, Outlook and PowerPoint; knowledge of banking related software a plus

Strong communication skills, both verbal and written; demonstrated ability to interact confidently and professionally with employees, management, customers and other stakeholders

Ability to handle multiple tasks, prioritize work, and meet strict deadlines with attention to detail skills

Proven organizational, project management, analytical, research, and problem-solving skills

Extensive knowledge of banking rules and regulations pertaining to deposit accounts with emphasis on Regulation E and Dispute Resolution

Ability to work independently and as a collaborative team member; initiative and follow-through key

What we will bring to the table:

We believe in investing in our employees and helping them grow their career with us. We offer a pleasant, inclusive work environment, career development opportunities, and competitive compensation. Through our total rewards program, we offer a comprehensive benefits package featuring:

• Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays
• Medical, Dental, and Vision Insurance and Flexible Spending Plan
• Multiple retirement plans including: 401(k), Pension, and Employee Stock Ownership
• Education and Tuition Reimbursement
• Employee Assistance Program for our employees and their immediate family members

We are an Equal Opportunity Employer. Our philosophy and practice are to provide equal opportunity to all employees and applicants for employment without regard to race, color, religion, creed, gender, sex, pregnancy (including childbirth and related conditions), sexual orientation, gender identity or expression, status of being transgender, national origin, age, disability, genetic information, predisposing genetic characteristics or carrier status, marital status, familial status, amnesty, status as a victim of domestic violence, reproductive health decision making, citizenship or immigration status, prior convictions or arrests, military status, status as a protected veteran, known relationship or association with any member of a protected class, or any other federal, state, or local legally protected classes.

The salary range for this position is $62,400-$68,000 annually commensurate with experience and education.

Additional compensation may be earned through the Company's annual bonus program, subject to individual and company performance.