Sales support specialist

Adam Search Group

Columbus, Ohio, United States

Columbus, Ohio, United States

Über

Adam Search Group has a tremendous opportunity for a Sales Support Specialist to support our client's sales team and customers across multiple product lines, with a primary focus on fire protection products and equipment. This role serves as a critical link between customers, manufacturers, and the sales team by processing orders, preparing project documentation, and providing product support throughout the sales cycle.
This is an office-based position focused on customer service, order management, project support, and technical documentation. There is no cold calling, business development, or commission-based selling involved.
Key Responsibilities
Support the sales team with project-related documentation, including submittal packages, shop drawings, and Operations & Maintenance (O&M) manuals.
Process customer orders and coordinate with manufacturers to ensure timely and accurate fulfillment.
Provide inside support for fire protection product lines, including hose valves, specialty valves, hose reel cabinets, and related equipment.
Assist sprinkler contractors and other customers with product selection, pricing, availability, and order placement.
Manage parts sales and replacement component requests across multiple product lines.
Prepare quotes and maintain accurate pricing information.
Coordinate project documentation and communicate updates with customers and internal team members.
Maintain organized project files and documentation.
Serve as a resource for customers and sales representatives regarding product information and order status.
Support additional administrative and operational functions as needed.
Qualifications
Experience working in a plumbing supply house, mechanical contractor environment, fire protection industry, or related construction products industry preferred.
Strong customer service and communication skills.
Ability to manage multiple projects and priorities simultaneously.
Detail-oriented with strong organizational skills.
Comfortable working with technical product information and project documentation.
Proficiency with Microsoft Office applications.
Ability to work effectively in a fast-paced team environment.
Preferred Experience
Experience supporting sprinkler contractors or similar industries.
Familiarity with valves, protection equipment, mechanical systems, or commercial construction products.
Experience preparing submittals, O&M manuals, or project documentation.
Prior inside sales support, customer service, order processing, or project coordination experience.
Schedule
Full-time, in-office position
Monday through Friday
Typical hours are 8:00 AM – 4:30 PM or 7:30 AM – 4:00 PM
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Columbus, Ohio, United States

Sprachkenntnisse

English

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