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Club Compliance Data Analyst II
Travel + Leisure Co.
- Orlando, Florida, United States
- Orlando, Florida, United States
Über
Club Compliance Data Analyst II Responsible for leading internal investigations and conducting thorough analyses of Club compliance. Key duties include identifying, investigating, and evaluating violations of Club rules, proposing additional regulatory and compliance measures, and making critical decisions regarding the design and approach of business solutions with minimal supervision.
Designs and analyzes portfolio reporting on operational and financial trends using various techniques, from simple data aggregation to data mining. Assists with the design, development, testing, and maintenance of key operational databases, macro programs, and data queries. Ensures security, stability, and data integrity of internal systems, fulfills standard and ad‑hoc reporting needs, and collaborates with other functional areas to establish performance and operational metrics.
How You’ll Shine Analysis and Investigation (40%)
Analyze booking trends and benefit usage across accounts to identify trends, unapproved collaborations, or rule violations.
Collaborate with business unit leaders and specialized departments such as Legal, Club, Operations, Title Services, and HR to determine thresholds and successfully investigate all Club, Legal, or Compliance potential violations.
Lead process evaluations and identify opportunities to improve efficiencies.
Follow up on outstanding action points within an agreed‑upon timetable and ensure all issues are closed in a timely manner.
Evaluation, Monitoring, Controlling (10%)
Monitor all issues identified during the analysis and investigation process.
Develop controls to mitigate future risk.
Collaborate with Legal, Club and HR to evaluate controls related to the following areas of focus: Point Utilization, Booking Trends, Contact Center Operations, Sales and Marketing, and 3rd Party Activity.
Formulate recommendations to improve internal control processes and other value‑added opportunities, as appropriate.
Data Reporting, Manipulation, Analysis and Story Telling (40%)
Creating reports and developing tools and processes to automate reports.
Analyzing large amounts of data relating to sales, customers, or financial performance.
Using Structured Query Language (SQL) and other coding languages to extract data.
Aligning reports to business objectives and key performance indicators.
Collaborating with other business areas and leaders to identify reporting needs.
Accessing existing databases and creating processes for storage of new data.
Planning & Forecasting: Identify operational or financial variances and develop and implement forecast models for planning and control.
Perform Other Duties as Needed (10%) Travel Requirements NONE
What You’ll Bring Education
Bachelor’s degree in MIS, IS, IT or Business, or equivalent work experience.
One to three years of experience in Contact Center/Customer Operations.
Designing automation and data connections using Power Apps, SharePoint, SQL, SAS, Power BI, Python, Excel, Tableau, or Visual Basic.
Communication across functional teams, managers, and leadership.
Risk Management – executing with decision velocity.
Knowledge and Skills
Proven ability to sustain performance and take on new work with little to no supervision.
Excellent business writing and oral communication skills.
Ability to write owner‑facing documents and scripts.
Ability to create training guides and standard operating procedures.
Ability to prioritize and track multiple projects and deadlines throughout the work week.
Enjoys attention to detail.
Technical Skills
Working knowledge of Microsoft Office Suite (Office 365, Word, Excel, Access, Teams, SharePoint, PowerPoint).
Visual Basic, Power Automate, Power Apps, Power BI, Snowflake or similar SQL DB tools.
Working knowledge of most, if not all, Club systems.
Job Experience
2 years of experience working in a customer contact center or equivalent.
How You’ll Be Rewarded We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:
Benefits
Medical
Dental
Vision
Flexible spending accounts
Life and accident coverage
Disability
Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
Wish day paid time to volunteer at an approved organization of your choice
401k with employer match (subject to eligibility requirements, including tenure – speak to your recruiter for additional information)
Legal and identity theft plan
Voluntary income protection benefits
Wellness program (subject to provider availability)
Employee Assistance Program
Equal Opportunity Employer We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.
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Sprachkenntnisse
- English
Hinweis für Nutzer
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