Field Service Manager PS

The Regional Field Service Manager will oversee power transformer installation, maintenance, and repair. FSM will manage a work planner and external resources, and lead a team of field service technicians and equipment to support the installation, maintenance, and testing of new power transformers and existing customer assets within a defined region.

Management:

• Oversee and lead a team of power transformer and high voltage breaker field service technicians who install, test, and maintain both new and installed Pennsylvanian Transformer-manufactured transformers and other OEM in-service customer assets.
• Oversee the coordination and scheduling of services with customers, resources, and internal teams to meet project timelines and quality standards and ensure efficient resource use.
• Carry out assigned fleet DOT and CDL requirements as received from fleet management.
• Provide and lead the coordination of technical assistance and troubleshooting for field issues involving transformers and HV breakers.
• Conduct root cause analysis and implement corrective actions for any technical problems.

Team Leadership:

• Grow, develop, manage, and mentor a team of field service technicians and supervisors.
• Assign tasks based on skill sets and project requirements to optimize efficiency.
• Train staff and ensure compliance with industry standards and regulations.
• Ensure all field activities comply with company standards and industry regulations.
• Maintain accurate documentation of all service activities, including installation, testing, and maintenance reports.
• Act as the customers' lead point of contact during field service operations.
• Address customer concerns and ensure high satisfaction with the services provided.

Safety Compliance:

• Promote and enforce a safety-first culture within the team.
• Ensure all field operations adhere to safety protocols and environmental regulations.
• Maintain company and employee safety certifications and training requirements.

Knowledge, Skills & Abilities:

• Strong technical knowledge of power transformers. HV breakers are a plus.
• Excellent project management and leadership skills.
• Proficiency in electrical testing and diagnostic equipment.
• Strong communication and customer service skills.

Education and Experience:

• A bachelor's degree in electrical engineering, a related field, or equivalent experience will be considered.
• Minimum of 5 years in field service leadership, focusing on power transformers and HV breakers.
• Ability to travel extensively to achieve safety, quality, and financial objectives.

Working Relationships:

• Primarily intra-organizational interactions, collaborating with supervisors and personnel under your direction. You will manage the interface between departments and coordinate and execute production requirements.

Physical Job Demands:

• Ability to lift, carry, and move up to 60 lbs.
• Must be able to work in extreme hot and cold conditions, stand for extended periods, and be exposed to loud noise levels.
• Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.
• Must have the ability to hear telephone conversations and speak clearly.
• May require sustained concentration in a busy, dynamic environment.

Working Conditions:

Monday through Friday, and on-call will be required.