Business Analyst- Oracle CX
ETTAIN GROUP
- Irving, Texas, United States
- Irving, Texas, United States
Über
Job Description
Acts as the liaison between business users and the technical resources on the project team many of which will be from a Professional Services partner
Work with key business users to gather, define, and formally document business requirements
Interprets and documents business processes and business rules
Provides input to the configuration of products by analyzing requirements and studying system capabilities
Provides input to how the business processes may need to change to accommodate the product functionality
Provides support to help desk and QA to ensure alignment with requirements
Assists in preparing and reviewing announcements and publications related to new systems and features
Assists in preparing or reviewing training documentation
Guides interpretation of business problems and requirements
Reviews project solution to ensure it addresses defined requirements
Performs the responsibilities of a project team member
Must have strong communication skills and presentation skills
Facilitate work sessions
Qualifications
7+ years as a BA
COTS experience
Experience working with Professional Services partners
Ability to work well under deadline pressures
Ability to take complete ownership of their project and drive issues to resolution
Flexible
Experience with Oracle CX solutions and rollout, preferably with the CRM, Ticket System, and Knowledge Management System modules
If no direct experience with the Oracle CX CRM and/or Knowledge Management System modules, then experience needed with other vendor CRM, Ticket, and Knowledge Management
Additional Information 7-9 month contract
All your information will be kept confidential according to EEO guidelines.
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Sprachkenntnisse
- English
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