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Area Manager (Inbound Hub Operations)
ShipBob
- Riverside Acres, Florida, United States
- Riverside Acres, Florida, United States
Über
The Area Manager, Inbound Hub Operations is a people first leader responsible for directly managing and developing a team of leads and associates at one of ShipBob’s receiving hubs
A hub is dedicated exclusively to receiving inbound inventory from merchants and injecting it into ShipBob’s network as quickly and accurately as possible—goods are received, quality‑checked, verified, 3D‑scanned, stow‑tagged, and transferred on to regional spoke fulfillment centers, where picking, packing, and shipping take place
They’ll be heavily involved in driving inbound process improvement across the full hub flow—dock management, receiving against warehouse receiving orders (WROs), quality control and product verification, and coordinating timely transfer to spoke locations—while maintaining a safe work environment, safeguarding inventory accuracy, and meeting hub service‑level agreements, including the 3‑day hub‑arrival‑to‑stow SLA
Area Managers receive exposure across departments and shifts to contribute to operational and cultural excellence, diversifying their experience and exposing them to all aspects of our fulfillment and logistics operations
As ShipBob continues to grow, it is imperative to receive and distribute merchant inventory accurately and on time so that downstream spoke fulfillment centers can serve our clients’ needs while maintaining sustainable growth and scalability from an operations perspective
This role reports to the Operations Manager, Inbound Hub Operations, who also serves as the backup for this role
Manage, build, and develop a team of 30+ inbound associates across dock, receiving, and processing (Temp and FTE)
Review weekly inbound volume and WRO forecasts—scheduled dock appointments and expected receipts—and identify productivity and staffing requirements to meet overall building objectives
Partner with other Area Managers to balance labor ensuring we are operating an efficient shift while meeting all goals
Own inbound hub metric reporting, including, but not limited to, receiving UPH, hub‑to‑transfer (dock‑to‑stow) cycle time against the 3‑day hub SLA, WRO processing time, receiving and inventory accuracy, on‑time receipt against ASNs/WROs, and Injury Rate. Identify areas for improvement, troubleshoot problems, and implement solutions to maintain standards
Manage dock scheduling and inbound appointment flow, coordinating with carriers and merchants to align inbound deliveries with available labor and dock capacity
Oversee receiving against Products, WROs, and purchase orders—ensuring accurate counts, quality checks, product verification, 3D scanning for optimal packaging, and stow‑tagging, with prompt and accurate processing to protect inventory accuracy
Drive hub‑to‑transfer (dock‑to‑stow) cycle time and reduce inbound dwell so received inventory consistently meets the 3‑day hub SLA, escalating receipt discrepancies, damages, and OS&D (over, short, and damaged) issues for prompt resolution
Coordinate the timely internal transfer of received inventory to the correct regional spoke fulfillment centers, partnering with transportation to meet hub SLAs and keeping WRO statuses (arrived at hub, processing, transferred) accurate and current
Responsible for ensuring teams are properly trained on processes and procedures, understand metrics and performance goals, and that their needs are addressed so they can best perform in their roles. Assign tasks, provide coaching and accountability, and motivate team towards achieving performance goals
Develop Lead talent ensuring Lead associates are provided necessary tools, training, and resources to meet standards
Actively foster employee engagement onsite by participating in activities, events, and programs that contribute to workplace culture, a positive work environment, and employee wellbeing
Review and approve associate timecards daily
Serve as the contact for escalated issues, with the ability to mitigate risk and resolve quickly and effectively
Support all safety programs and OSHA compliance to ensure a safe work environment for all associates
Additional duties and responsibilities as necessary
Qualifications Must be willing to work rotating shifts and non‑traditional hours as needed to support business operations. Strong analytical skills and experience tracking and achieving KPIs. Ability to lift up to 50 lbs without restriction. Ability to build and maintain relationships with business stakeholders, inbound carriers, and supplier/merchant partners. 2+ years of people management and operational leadership experience within a high‑volume 3PL fulfillment environment, with direct experience leading inbound/receiving operations (receiving, putaway, and stow) strongly preferred. Preferred experience in ecommerce, retail, and manufacturing industries. Ability to manage performance, deliver feedback, train, and develop talent for professional growth. Excellent attention to detail and communication skills. Hard working with a focus on learning, detail oriented, and passionate about helping small businesses compete online. Able to stand and walk continuously during and up to a 8‑10 hr shift. Able to bend, stoop, reach above, and push/pull frequently. Solid computer skills and have a working knowledge of programs such as Microsoft Word and Excel, PowerBI and TMS systems. Comfortability to navigate and manage ambiguity. We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying.
Benefits
Remote‑first company with a hybrid, flexible work environment
Flexible PTO, Quarterly Wellness Days, and Paid Sick Leave
Up to 12 weeks of paid leave and 2 weeks of unpaid leave to new parents
Medical, dental, and vision insurance for employees and their dependents
Short‑term and long‑term disability, and access to mental health resources
401(k) with a company match, and RSUs - vesting starts on the grant date, and no purchase is required
Pet insurance through Nationwide
Referral bonus program
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Sprachkenntnisse
- English
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