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AI-Driven Support Specialist — Hardware & Software

Heypocket

San Francisco, California, United States

San Francisco, California, United States

Über

Heypocket is looking for a Frontline Customer Support representative to manage support tickets and ensure customers receive top-notch assistance. In this role, you'll troubleshoot hardware and software issues, assist with returns and inquiries, and contribute to the knowledgebase feeding the AI agent. We value detail-oriented, compassionate communicators who thrive under pressure. You'll play a key role in enhancing the customer experience and will have direct connections to the product and engineering teams for impactful feedback.
#J-18808-Ljbffr

San Francisco, California, United States

Sprachkenntnisse

English

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