Sr. Desktop Support Specialist
6AM City, LLC
- Helena, Montana, United States
- Helena, Montana, United States
Über
Location: Belgrade, Montana
100% onsite
Pay Rate: $30-50/hr pay
Skills needed
Desktop support - mainly PC's, some Mac.
Need experience supporting internal users and remote users.
Setting/configuring laptops and PC's;
Active Directory
JAMF
Microsoft O365
Azure
Network/Wifi connectivity issues
Endpoint security knowledge a plus but not required
BS degree is REQUIRED
Background and Qualifications
5+ Years of Experience
Microsoft 365
Active Directory Users and Groups
Azure AD
Jamf
Intune
Experience with Endpoint Security software helpful including:
Configuration/deployment management tools such as JAMF, Intune, etc..
Endpoint Detection & Response Tools such as Sentinel One and Microsoft Security
Group Policy
Email security
Solid understanding of network connectivity. Wireless and wired.
Automation and central deployment experience
The ideal candidate will have a primary understanding of designing, deploying and troubleshooting client endpoints
The ability to prioritize and field service requests and incidents, via ticket, phone and occasional ad-hoc walk-ups individually and assisting team members.
Understand ITIL Concepts (certification is a plus)
IT Service Management tooling (ServiceNow, FreshService, etc..)
Management and deployment experience of 3rd party software platforms and solutions
Well organized with strong asset and license capacity planning experience
Ability to deploy and support misc. office equipment (printers, projectors, video conf.).
Experience with physical security management solutions
Excellent interpersonal skills
Flexibility to support after-hours escalation & support
Essential tasks and duties
Strong orientation to customer service and delighting customers
Successfully executes all assignments timely and within acceptable quality levels
Works collaboratively with team members when issues present themselves; does not settle for not knowing the outcome or resolution steps for important issues
Effective communicator and problem solver – documents process and trains team members with ease
Identifies knowledge gaps and closes them; demonstrates consistent intellectual curiosity and drives to learn more and self-develop himself/herself
Perform all job functions consistent with policies and procedures
Provides timely technical assistance to staff concerning the use of computer hardware and software, including office applications, operating systems, printing and hardware installation.
Configure workstations and user accounts, including phone, Ethernet, computer, docking station. Provide equipment and services orientation to new employees.
Facilitate help desk ticket resolution between employees and IT service provider and serve as escalation point to employees with unresolved open tickets
Maintain equipment and software inventory. Coordinate the purchase of new workstation, software and license renewals.
Assist with program account creation, account setup and account access.
Education Bachelor’s Degree in Information Systems or related degree; or equivalent combination of education, training certifications, and experience.
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Sprachkenntnisse
- English
Hinweis für Nutzer
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