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Remote: Contact Center Analytics EngineerAscensus • Dresher, Pennsylvania, United States
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Remote: Contact Center Analytics Engineer

Ascensus
  • US
    Dresher, Pennsylvania, United States
  • US
    Dresher, Pennsylvania, United States
Jetzt Bewerben

Über

Ascensus is seeking a Contact Center Analytics Developer to enhance our analytics capabilities. In this role, you will design and configure analytics tools within NICE CXone, build dashboards, and maintain reporting structures that reflect customer interactions and performance. The ideal candidate should have at least 3 years of experience in contact center analytics, strong proficiency with NICE CXone/Nexidia, and the ability to translate business queries into actionable insights. Effective communication with operational partners is crucial.
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  • Dresher, Pennsylvania, United States

Sprachkenntnisse

  • English
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