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Sales Operations Manager, Hub Pickup and Returns Points
Amazon
- Bellevue, Washington, United States
- Bellevue, Washington, United States
Über
Amazon opened its virtual doors in 1995 and strives to be the world’s most customer‑centric company, where customers can find and discover anything they might want to buy online. Amazon Hub is growing and we are working to create a world class delivery experience for customers through alternate delivery options – lockers and pickup points. If you are passionate about delivery operations and look around corners for ways to serve customers, we want your help.
Responsibilities
Manage the end‑to‑end installation process for Hub products
Execute service roll‑out on time
Drive continuous improvement projects in installation processes, as well as cost reduction
Monitor performance of service providers such as installation partners, other service providers, and escalated issues as needed
Lead and participate in comprehensive doc writing such as OP2, XBRs, strategic docs and analytical docs
Identify through analysis and execute on opportunities to improve customer experience and performance, including raising the bar for key metrics such as cycle time and vendor performance
Lead and participate in strategic projects, including new product and feature launches, process improvements, and geographic expansion
Identify and implement AI‑driven solutions and automation to streamline manual, repetitive processes, reducing operational overhead and enabling the team to focus on higher‑impact, strategic work
Develop materials for service providers and host partners such as SOPs and training guides
Report on daily, weekly, monthly KPIs and projects to senior leadership
Promote and develop an environment which is receptive and adaptable to business change
Basic Qualifications
5+ years of Microsoft Excel experience
Bachelor’s degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field
Experience with sales CRM tools such as Salesforce or similar software
Experience defining, refining and implementing sales processes, procedures and policies or equivalent
Experience in program or project management
Experience working proactively and independently, meeting deadlines, and delivering on projects and tasks
Experience with written and verbal communication and presentation
A passion for developing best in class customer experience
Preferred Qualifications
5+ years of finance, business management and sales operations experience
Experience working within a high‑growth, technology company
Experience analyzing metrics to drive business improvementsKnowledge of and proficiency in Excel and SQL
Experience influencing internal and external stakeholders
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Bellevue - 88,100.00 - 154,100.00 USD annually
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Sprachkenntnisse
- English
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