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Customer Service Sales Representative
Tremron
- Jacksonville, Florida, United States
- Jacksonville, Florida, United States
Über
What We Offer:
Work in a team-oriented environment where collaboration is a priority.
Achieve your professional goals without sacrificing the balance between work and life.
A comprehensive benefits package with options to choose what works best for you and your family.
About the Role: As a Design Center Customer Service Sales Representative, you will serve as a key point of contact for customers visiting or calling the Tremron Design Center. This position is responsible for providing professional customer service, assisting with product selections, supporting sales efforts, entering accurate orders, and helping ensure a positive customer experience from initial inquiry through delivery.
Greeting and assisting customers, contractors, homeowners, builders, designers, and visitors in the Design Center
Providing professional customer service in person, by phone, and through email
Assisting customers with product selection, colors, styles, applications, and general project needs
Maintaining strong knowledge of Tremron products, applications, availability, and installation basics
Providing basic technical assistance related to product use, installation, maintenance, and care
Preparing accurate quotes, invoices, sales orders, and customer documentation
Ensuring orders are entered completely and accurately to reduce errors, delays, and customer issues
Coordinating with dispatch, scheduling, production, and yard teams to support timely deliveries and customer pickups
Communicating with customers regarding product availability, lead times, order status, delivery schedules, and product changes
Supporting Outside Sales Representatives with customer follow-up, order entry, product information, quotes, samples, and project needs
Building and maintaining strong customer relationships through professionalism, follow-through, and responsiveness
Promoting Tremron products and helping identify additional sales opportunities
Maintaining accurate customer and account information
Assisting with showroom displays, product samples, literature, and Design Center organization
Staying informed on competitor products, market trends, and customer needs
Completing daily paperwork, reports, and administrative tasks accurately and on time
Collaborating with management and sales teams to improve customer service, sales processes, and overall customer satisfaction
About You: The ideal candidate for this role will have:
Strong customer service skills and a professional, positive attitude
Good organizational and communication skills
Strong attention to detail and accuracy
The ability to manage multiple tasks in a fast-paced environment
Strong problem-solving skills and the ability to follow through on customer needs
A basic knowledge of Microsoft Office programs, including Outlook, Word, and Excel
The ability to learn product lines, pricing, order systems, and internal processes
A team-oriented mindset with the ability to work well with sales, operations, dispatch, and management
The ability to communicate effectively with contractors, homeowners, builders, designers, and internal team members
Prior customer service, inside sales, showroom, building materials, hardscape, landscape, construction, or design center experience is preferred but not required
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Sprachkenntnisse
- English
Hinweis für Nutzer
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