Administrative Sales Coordinator
Blondie's Story
- Columbus, Ohio, United States
- Columbus, Ohio, United States
Über
Department: Front Desk & Retail Operations, Reports To: Administrative & Retail Services Manager, Location: Blondie’s Salon & Spa.
Position Summary Blondie’s Salon & Spa is seeking a personable, organized, and sales‑driven individual to join our team as an Administrative Sales Coordinator. This role is the heartbeat of the guest experience, serving as both the first and last impression for every client. You will provide exceptional hospitality, ensuring a smooth and efficient check‑in/checkout process, and drive revenue through strategic sales and rebooking efforts.
Key Responsibilities Sales & Revenue Growth
Upsell and cross‑sell services at booking, check‑in, and checkout
Recommend retail products and educate guests on home care
Ensure every guest prebooks their next appointment before leaving
Meet or exceed sales goals (retail, rebooking, upgrades)
Identify and recommend improvements to front desk systems and flow
Guest Experience & Retention
Greet every guest warmly and offer a beverage upon arrival
Provide tours to new guests to familiarize them with the space and services
Ensure guest consent forms are completed and profiles are updated
Confirm appointments 48 hours in advance and cancel unconfirmed visits
Follow up with new guests via text or phone after their first visit
Encourage referrals and 5‑star reviews
Manage product order forms and rebooking protocols
Respond to guest messages via phone, email, and social media
Systems & Processes
Open and close the salon, including managing the till and balancing the drawer
Complete all daily and weekly responsibilities outlined on the front desk task list
Maintain accurate records in the CRM, including guest notes and service history
Manage the waitlist and offer upgrades or promotions when applicable
Keep front desk and retail displays clean, organized, and well‑stocked
Send surveys, manage guest forms, and follow proper check‑in/out procedures
Professionalism & Collaboration
Communicate clearly and consistently with service providers regarding guest needs
Stay educated on services, promotions, and retail product offerings
Use approved scripts and best practices to drive guest conversions
Maintain a polished, professional appearance in alignment with salon branding
Participate actively in team meetings, trainings, and front desk performance initiatives
Key Performance Indicators (KPIs)
Rebooking rate
Retail sales per guest
Upsell/add‑on percentage
Guest retention and satisfaction
Number of 5‑star reviews and guest referrals
Compensation & Benefits
Starting pay: $15.00/hour
At-cost salon/spa services
for employees
Paid time off (PTO)
for eligible employees
Ongoing training and mentorship
Career path into leadership, operations, or management roles
Schedule
Tuesday 3:00 PM-8:00 PM, Thursday 3:00 PM-8:00 PM, Friday 8:15 AM-6:00 PM, Saturday 8:15 AM-3:00 PM
Additional coverage or hours may be offered based on availability and business needs
Dress Code & Professional Standards All team members are expected to maintain a
sophisticated business casual appearance
with a commitment to
exceptional personal grooming and presentation . As a luxury salon and spa, team image is a direct reflection of the brand. Professionalism in both appearance and behavior is required at all times.
Preferred Qualifications
1+ years of client‑facing experience in luxury, wellness, retail, or hospitality settings
OR an Associate’s degree in Business Administration, Marketing, or a related field
Strong written and verbal communication skills
Experience with scheduling and POS systems (Phorest experience preferred)
High attention to detail, organizational skills, and time management
Ability to maintain professionalism and composure in a fast‑paced environment
Additional Requirements
Ability to stand for extended periods and handle a fast‑paced workflow
Must demonstrate discretion, accountability, and a client‑first mindset
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Sprachkenntnisse
- English
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