Site Manager

The Site Manager is a key member of Lacasa's property management team, responsible for the efficient, ethical, and financially sound operation of assigned residential communities. This role blends strong administrative, financial, and compliance responsibilities with a tenant-focused approach to maintain high occupancy, excellent customer service, and property performance. The Site Manager is accountable for lease-up, recertification, compliance with IHCDA, HUD and LIHTC program requirements, as well as Fair Housing laws and agency standards. The Site Manager works collaboratively with maintenance staff, finance team members, and other property management colleagues to ensure quality operations and a positive living environment.

Guided by Lacasa's core valuesRespect Human Dignity, Work Together, Pursue Excellence, and Build to Lastthe Site Manager balances tenant relationships and efficient operations, helping to ensure our housing remains both a valuable community asset and a place our residents are proud to call home.

Pay Range: $21 - $23 per hour, based on experience

Benefits:

• 9 paid holidays
• Medical, Vision, Dental
• Vacation & Sick Time
• Health Savings Account*
• Life Insurance (paid for by Lacasa)
• 403(b) retirement** (plus match opportunities)
• EAP- Employee Assistance Program
• Mileage Reimbursement

Essential Job Duties:

• Site Management & Compliance
• Resident Services & Communication
• Cross-Functional Collaboration
• Other Expectations

Qualifications:

Education: Associate or bachelor's degree in business, social work, public administration, or related field.

Experience:

• 2+ years of experience in residential property management or affordable housing.
• Knowledge of HUD regulations, LIHTC program, Fair Housing laws, and leasing practices.
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Proficiency in Yardi or similar property management software.
• Experience managing budgets and driving NOI performance.
• Bilingual (English/Spanish) a plus.

Performance Factors:

• Strong communication, organizational, and problem-solving skills.
• Ability to work independently, manage multiple units, and prioritize tasks effectively.
• Experience managing budgets and improving net operating income (NOI).
• Demonstrated ability to engage respectfully with tenants from diverse cultures and backgrounds.
• Commitment to equity and serving potentially vulnerable populations with dignity.
• Proven ability to maintain accurate documentation and ensure compliance with LIHTC and HUD program requirements, including income eligibility, lease-up, and recertification timelines.
• Proficiency in Yardi and timely and accurate data entry to support compliance, reporting and operational efficiency.
• Familiarity with Indiana landlord-tenant law and Elkhart County community resources.
• Possession of, or ability to obtain, a Fair Housing or Certified Occupancy Specialist (COS) credential.

Working Conditions & Physical Requirements:

• Full-time, 40 hours/week (MondayFriday) with occasional evening or weekend hours for tenant meetings, emergencies or inspections.
• Work is primarily office-based with regular on-site visits residential properties.
• May require travel between Goshen and Elkhart, with occasional travel for training; valid driver's license and reliable transportation required (mileage reimbursement provided).
• Duties include periods of sitting, standing, walking, climbing stairs, and occasionally lifting or moving items up to 10 pounds.
• Frequent computer use required.
• Tolerates moderate office noise typical of a workspace with multiple offices and staff.
• Requires emotional resilience, discretion, and the ability to maintain a calm and professional demeanor in high-stress or unpredictable situations.
• Regular interaction with individuals from diverse cultural backgrounds.
• Work is fast-paced and involves prioritizing multiple competing deadlines and needs while maintaining a high level of accuracy and empathy.

Disclaimer: Specific duties and responsibilities may vary depending on program needs without changing the nature of the scope of this position or level of responsibility and they may change with or without notice. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

Lacasa is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other legally protected characteristic. We are committed to creating an inclusive environment for all employees.

If you require a reasonable accommodation during any part of the application or hiring process, please contact us at HR@lacasainc.net. Requests for accommodation will be considered on a case-by-case basis in accordance with the Americans with Disabilities Act (ADA) and applicable local, state, and federal laws.

*Employees selecting Health Insurance are eligible for an HSA funded by Lacasa. What we contribute on your behalf depends on the type of health coverage you select.

**At the completion of initial 90-day period Lacasa contributes 3% of your salary towards your 403b. In addition, beginning with the second year of employment, Lacasa will match voluntary contributions of regular full-time employees.