Alarm Operations Manager

Job Responsibilities include but are not limited to:

• Oversee all construction and service of fire alarm processes
• Monitor and report on metrics involving revenue, gross margin, and productivity
• Develop/implement/continuously improve process to convert installation clients to service sales
• Assist in the growth of fire alarm and gas suppression business
• Oversee audits and work instructions improvement process to ensure integrity and relevance
• Coordinate installation and service operations with Premier Accounts to ensure that customer needs are being met
• Ensure that risk assessment training is delivered to fire alarm construction and fire alarm service employees
• Develop/augment/update sales pricing program for construction and service sales
• Assist in preparation of construction and service sales budget and resources analysis with CEO
• Propose ways to leverage technology and process improvement to increase productivity and profitability
• Conduct regular job site safety audits, provide a safe working environment for all employees, maintain weekly toolbox talks, and comply with all company safety practices
• Perform other duties as assigned by executive management or CEO

Expectations:

• Believe In, Live, and Support Our Mission Statement, Core Values and Business Plan Daily
• Safety First

1. Start each meeting with a Safety Topic
2. Complete Monthly Jobsite Visits/Observations
3. Hold team accountable for all Safety Initiatives
4. Promote Safe Driving of Company Vehicles and Personal Vehicles (with car allowance) Self and Team

• Communicate effectively and professionally within the department and with internal and external customers
• Understand and Follow HR and Safety Initiatives and Processes
• Conduct Weekly Meetings with Team Superintendents, Administration, Sales, Design, etc.

1. Update status on all jobs materials, equipment rentals, subcontractors, intercompany jobs, etc.
2. Determine jobs to be billed, know projections for the month for Construction/Remodel, ensure daily/weekly billing for Service and Inspections
3. Confirm required payment terms on open jobs

• Timely Review and Sign Off on Reports

1. Active, Inactive, Greater than 50% Profitability
2. Liens and Notices

• Track and Ensure Profitability of Department
• Oversee Change Order Management
• Promote and Track Department Growth stretch goal of 20%/year (Remodel, Service, and Inspections); department goals to be discussed annually
• Support and Ensure Team Adherence to All Company SOPs Job Set Up, Contracts, Change Orders, Purchase Orders, Accounting Processes, Subcontractors, etc.
• Ensure jobs are set up in the correct department i.e. SC, SR, SS, SD, SI, etc.
• Ensure Inventory Control measures are in place for department
• Ensure multiple bids for Material Purchasing optimization
• Manage Subcontractors and review/approve all subcontractor invoices prior to payment
• Review Budget vs. Actual Job Costing Details and review findings with department for improvement opportunities
• Maximize Labor Production and Efficiency while maintaining quality standards
• Overhead Review semi-annual meetings with leadership
• Maintain Quality Control in all aspects of the department
• Ensure Customer Satisfaction and respond to Customer Satisfaction Survey feedback improvement opportunities
• Reduce Turnover and Increase Retention within department
• Training

1. Input and Development of Training Requirements
2. Commitment to Training at all levels for all team members

• Be an Expert on Every Aspect of Your Business/Department

Knowledge:

• Must have knowledge of fire alarm systems which includes materials
• Understand fire protection installation requirements
• Ability to properly read fire protection blueprints
• Minimum education of High School Diploma or equivalent
• Knowledgeable with NFPA 72 rules and all necessary codes
• Nicet II and III certification preferred
• Knowledge of P&L a plus
• Experience or knowledge of Excel
• Must possess intermediate skills in Microsoft Word and Excel software

Work Experience:

• 10 years of experience in installation, service, and/or inspection of fire alarm systems
• 5+ years of experience in Business Management
• 2 or more years of experience in direct profit and loss responsibility. Process management, construction and/or service sales
• 5+ years of experience in fire alarm sales and/or service, preferred
• Experience with fire alarm and suppression systems, preferred

Skills and Competencies:

• Self-motivated, ambitious, and interactive
• Communicative, detail-oriented, and organized
• Demonstrate positive team work and ability to be a team leader and mentor
• Excellent communication, training, and planning skills required
• Sense of pride, integrity, and organizational ability required
• Must be able to work independently and with others