Operations Manager

Balenciaga is hiring for an Operations Manager Position in Midtown, New York City. Base pay starts at $31.37/hr.

Balenciaga is committed to empower the imagination of all talents. Our mission as a brand and as a company is to promote creativity by supporting talents from everywhere and it is the reason why we want to collaborate with people from diverse locations, experiences, and backgrounds.

• Adhere to P&L Budget for all operational areas; manage controllable expenses for the store, including but not limited to T&E, temporary support and supplies
• Manage all Inventory Control activities including: Shipping & Receiving, Cycle Counts, Transfers, RTVs, Negative on-hands, Damages and Repairs, Consignment Management
• Manage After Sales Program
• Prepares and Manager Yearly Inventory Cycle
• Support, promote and assume responsibility for Loss Prevention in all areas of Risk Management, Physical Security, Store Cash Controls, Inventory Management, LP and Internal Audits
• Strategize in anticipating inventory levels and stock organization within the store and any off-site locations
• Oversee the timely and accurate balancing of operational functions inclusive of petty cash, mail checks and invoices
• Maintain thorough understanding of all processes, policies and procedures. Ensure team adherence to Balenciaga retail operations and security procedures
• Ensure digital fluency and systems knowledge amongst the team. This includes training and education on POS, Inventory platforms and store digital tools
• Responsible for managing and maintaining the boutique schedule and bi-weekly payroll process
• Assist in the absence of Store and Assistant Store Manager
• Manage STORM (Farfetch Order Management Tool)
• Manage Order Process - Order Receipts - POS Transactions
• Packaging/Shipping
• Manage Farfetch Inbox
• Communicate Directly with Farfetch - Escalations - Troubleshooting
• Reporting
• Farfetch Supply Ordering
• AD Hoc tasks related to the project

• Excellent computer skills and proficient in MS Word, Excel and PowerPoint.
• Proficient shipping and receiving experience
• Excellent communication skills, both verbal and written
• Strong POS, inventory and phone systems
• Must work well under pressure and have the ability to multi-task
• Acute interpersonal skills and a collaborative management style