Customer Service Specialist

Location: Moser's Grocery Store Ashland, MO

FLSA Status: Non-exempt

Get Paid. Get Perks. Get Ownership.

Join a 100% employee-owned company where your work directly contributes to your future. Looking for a customer service, retail leadership, or front-end operations opportunity in Ashland, MO? As a Customer Service Specialist, you'll help lead front-end operations, support team members, and deliver an outstanding shopping experience while ensuring operational excellence throughout the store.

• Weekly pay + competitive wages
• Employee-Owned (ESOP) earn company stock at no cost to you
• Exempt leadership position
• Full-time, stable hours
• Leadership development and advancement opportunities
• Hands-on experience in retail operations and customer service leadership
• Opportunity to grow within store leadership roles
• A team-focused environment where you can take ownership

• Lead and support front-end store operations, including self-checkout and sales floor productivity
• Assist customers with purchases, returns, exchanges, and general inquiries
• Ensure operational excellence in cash handling and front-end procedures
• Monitor and resolve customer concerns quickly and professionally
• Train, mentor, and motivate front-end team members to achieve performance goals
• Promote store loyalty programs and customer engagement initiatives
• Maintain a clean, organized, and welcoming shopping environment
• Collaborate with store leadership to improve operational efficiency and customer satisfaction
• Ensure compliance with company policies, procedures, and operational standards
• Support daily store operations and perform additional duties as assigned

• Previous customer service, retail, front-end, or supervisory experience preferred
• Strong communication and interpersonal skills
• Proven leadership and problem-solving abilities
• Ability to think quickly and make sound decisions in a fast-paced environment
• Experience with cash handling, customer service operations, and productivity management
• Friendly, engaging, and customer-focused attitude
• Strong attention to detail and organizational skills
• Proficiency with Microsoft Office and Outlook
• Ability to work independently and as part of a team
• Flexible availability (days, evenings, nights, weekends, holidays, and overtime as needed)

• Fast-paced grocery store front-end environment
• Frequent interaction with customers, team members, and store leadership
• Combination of standing, walking, and computer-based work throughout the day
• Ability to lift and carry up to 25 lbs regularly
• Flexible schedule including days, evenings, nights, weekends, and overtime as needed

This is not an official description but represents major responsibilities a new hire can expect to perform.

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