Desktop Support Technician
00100 LEIDOS, INC.
- Maryland, Illinois, United States
- Maryland, Illinois, United States
Über
At Leidos, we know the most talented and diverse IT and Engineering professionals will always have a multitude of career choices; your time at Leidos will be a wise investment in your career and in yourself.
Leidos is seeking a Mid‑level Desktop Support Technician to support a government site at Patuxent River, MD as one of the key members of the Field Services team. The candidate will be responsible for direct desk‑side support to the customer, troubleshooting and repairing IT devices.
Location and Physical Requirements Work location will be at a government site and will require the ability to:
Lift and carry 50 lbs. for up to a 100 feet at a time; lift 25 lbs. vertically using ladders.
Work in confined spaces such as raised floors or communications closets; work in noisy environments such as data centers and operations centers; stand or sit for 8 hours at a time.
Utilize basic hand tools such as screwdrivers and wrenches while rack mounting active and passive equipment using small screws and brackets.
Have normal color vision to identify different colors of wires and cables; have correctable vision to 20/20 or better to see objects and information displayed in schematics, test equipment, and computer monitors; have depth perception to judge distance between objects to work safely on ladders and in confined spaces; use and read digital test equipment such as OTDR (optical time‑domain reflectometer).
Drive personal or corporate vehicle (depending on availability) to different locations to work on projects and troubleshoot issues; valid state license required.
What You'll Get to Do:
Manage the resolution of customer tickets according to established Service Level Requirements (SLRs).
Ensure proper ticket‑handling according to guidelines set in place.
Properly troubleshoot and resolve user computer issues including hardware and software‑related concerns.
Ensure customer related tasks are completed within the timeline set.
Troubleshoot and resolve local and networked Multi‑Function Devices, printers, and other hardware components.
Assist other technicians in resolving complex issues.
You Bring These Qualifications:
Must be a US Citizen and possess a DoD Secret Clearance.
HS diploma with 4+ years of prior relevant experience; additional related education or certifications may be considered in lieu of experience.
Valid DoD 8570 IAT Level II: Security+ or higher certification.
Must demonstrate expertise in IT Enterprise Operations.
Experience with Microsoft Windows OS, version 10.
Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software.
Basic network troubleshooting skills.
Excellent customer service skills.
Excellent oral and written communication skills.
Nice to Have:
Organized and detail‑oriented.
Strong leadership skills.
Self‑motivated/self‑directing.
Strong collaboration, prioritization, and adaptability skills required. Relationship building.
Ability to manage and prioritize own work, and that of their team.
Independent decision making.
Analytical thinking; thinking out of the box.
Ability to effectively communicate with all organizational levels (SME to Senior Management).
Ability to analyze problems at various levels (e.g., detail level, overall organizational impact, etc.).
Pay Range: $35.00 - $38.00/hourly rate.
NGEN
Original Posting December 3, 2025
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
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Sprachkenntnisse
- English
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