Inside Sales Associate IIWCM White Cap Management LLC • Romeoville, Illinois, United States
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Inside Sales Associate II
WCM White Cap Management LLC
- Romeoville, Illinois, United States
- Romeoville, Illinois, United States
Über
Responsible for ensuring accurate order processing, pricing, and procurement while delivering dependable service to customers. Supports associates and customers through transparent communication, teamwork, and unwavering commitment to operational excellence. Major Tasks, Responsibilities and Key Accountabilities
Processes orders across multiple channels, including phone, email, text, and counter, ensuring accuracy and timely service delivery. Manages basic pricing within established guidelines to maintain margin goals. Coordinates non-stock procurement and logistics to meet customer needs. Handles payments securely, including credit card, check, and cash transactions. Identifies stock products and recommends comparable alternatives to support customer requirements. Ensures service commitments through proactive coordination and follow‑up. Maintains accurate records and documentation for transactions and procurement activities. Guides and trains junior associates to promote teamwork and dependable performance. Nature and Scope
Refers complex, unusual problems to supervisor. Under general supervision, exercises some judgment in accordance with well‑defined policies, procedures, and techniques. Work typically involves regular review of output by a senior coworker or supervisor. Work Environment
Located in a comfortable indoor area. Occasional lifting of light articles may be required. Typically requires overnight travel less than 10% of the time. Education and Experience
HS Diploma or GED strongly preferred. Specialized skills training/certification may be required. Generally 2‑5 years of experience in area of responsibility. Preferred Qualifications
1 to 2 years of inside sales or customer service experience. Ability to manage procurement processes and coordinate logistics. Strong organizational skills for handling multiple priorities. Demonstrates leadership qualities through mentoring and guidance. Proficient in order management systems and basic reporting tools. Pay Range (Illinois)
$21.40–$30.00 hourly. Illinois law requires the posting of the salary range for advertised jobs.
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Sprachkenntnisse
- English
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