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Assistant Sales Manager - Tanger Branson
Palmetto Moon LLC
- Branson, Missouri, United States
- Branson, Missouri, United States
Über
+ Assist Store Sales Manager in achieving sales goals and objectives
+ Perform Manager on Duty (MOD) shifts as scheduled to monitor and motivate team
+ Hold self and others to actively participate in sales driving activities (customer engagement, sales contests, learning product knowledge, etc.)
+ Monitor store labor on a daily and weekly basis, adjusting to meet plan or business needs
+ Remain informed of Key Performance Indicators (KPI’s) for the store, understanding how each is impacting the business daily/weekly.* **Customer Service**
+ Provide exceptional customer service by engaging with every customer, equipping yourself with appropriate product knowledge, answering customer inquiries, and resolving issues
+ Train and coach team to offer expected level of customer service in order to drive sale performance
+ Handling customer complaints professionally, striving to resolve them promptly and satisfactorily
+ Appropriately and timely follow up to customer concerns and inquiries* **Team Leadership**
+ Assist in holding team accountable for performance expectations, specifically during Manager on Duty shifts
+ Motivate and inspire the team to achieve sales targets, deliver excellent customer service, and drive company initiatives
+ Adjust team priorities to meet goals and company/store initiatives
+ Offer on the spot coaching to team members in order to correct actions or offer training
+ Communicate employee concerns to the appropriate leadership within a timely manner* **Talent Management**
+ Take an active role in store staffing through recruiting and interviewing
+ Perform orientation and training for new team members as needed
+ Be well versed in company expectations for performance management, utilizing resources as needed
+ Appropriately coach and address associate performance through formalized process
+ Take an active role in year-end employee review process if or when needed* **Product Knowledge & Visual Merchandising**
+ Remain updated on key sales drives (top styles, hot buys, new product, etc.). Know where to find resources regarding product knowledge for personal use and to train and lead team.
+ Train team members on merchandise features and selling techniques
+ Ensure merchandise is displayed in accordance with visual merchandising standards and company guidelines.* **Departments of Responsibilities**
+ Clear understanding and strong execution of Shared Responsibilities in conjunction with assigned department of responsibility
+ Willingness and flexibility to perform or change departments of responsibilities as dictated by business needs or as part of personal development* **General Leadership Responsibilities**
+ Drive workplace safety with team including: safe working practices, strong and updated knowledge on emergency procedures, prompt response and reporting to customer/employee accidents, adhering to company policies regarding business scams.
+ Perform opening/closing procedures. Performing accurate safe and register counts; ensure nightly deposits are correct; maintain a secured building outside of working hours; prep team tasks, communication, and zoning as necessary; ensure store is recovered nightly.
+ Drive compliance for local, state, and federal laws including: state specific minor compliance, OSHA safety standards, timekeeping requirements, and more## Qualifications**Required Skills/Abilities*** 2+ years of previous leadership experience, preferably in a retail setting* Shown motivation and delegation skills along with proven ability to hold team members accountable* Confident, proactive and willingness to take on workplace challenges* Ability to multi-task and change priorities as necessary in order to keep team focused on business needs* Strong verbal communication, and the ability to convey important information clearly and effectively* Quick decision-making and problem-solving abilities, specifically in terms of customer service* Ability to read key reporting and learn company POS system with standard training**Physical Requirements*** Ability to bend, twist, stoop, stand for extended periods of time* Ability to lift/carry materials up to 50 lbs. with or without reasonable accommodations #J-18808-Ljbffr
Sprachkenntnisse
- English
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