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Sales Professional - Inside Sales
Service Corporation International
- Bradenton, Florida, United States
- Bradenton, Florida, United States
Über
The Family Service Counselor serves families by providing exemplary personalized service, generating revenue for the cemetery, and acting as the primary contact for families seeking at‑need and pre‑need arrangements. Job Responsibilities
Lead generation: prospect a minimum of 1–2 hours each day. Obtain referrals from families served by the location. Network and build community and civic relationships. Explain and present presentations to families served and referred families. Maintain and track activity levels to ensure productivity. Respond to client inquiries in a timely, respectful, sensitive and professional manner. Connect with families through listening, honest communication, and genuine concern. Develop an understanding of each family’s unique needs and offer solutions that provide value. Stay in touch with families to ensure satisfaction. Prepare for all appointments and perform all procedures with professionalism and attention to detail. Follow through on all customer problems and requests. Build trust‑based relationships to earn the right to ask for referrals. Gain referrals to offer protection to family members and their friends by educating them on the benefits of pre‑planning. Represent a continuous link from services provided at need, through aftercare, to providing future protective services. Collaborate with funeral directors, location managers, and other staff to provide seamless, high‑quality service. Review previous services and contacts with families to prepare for current needs and sales. Share family concerns with the rest of the SCI team. Minimum Requirements
High school diploma or equivalent. 1–2 years of college or an equivalent of education and experience. 1–2 years of customer service or sales industry experience preferred. Licenses
State/province issued driver’s license with an acceptable driving record. Insurance license if required by state/province law. Knowledge, Skills and Abilities
Pass the company’s internal presentation certification within thirty days of hire. Ability to work evenings and weekends as needed. Ability to drive frequently. Ability to obtain and maintain an insurance license if required. Flexible hours; may need to work up to 12 hours in a day at times. Empathy and respect toward others. Knowledge of computers and software. Strong customer service skills. Compensation
$50,000 to $100,000 targeted compensation (with higher earnings potential based on exceptional performance). Equal Opportunity Employer, M/F/D/V. SCI Shared Resources, LLC is committed to an inclusive, barrier‑free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.
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Sprachkenntnisse
- English
Hinweis für Nutzer
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