Manager-Delivery

Position at Sumitomo Electric Wiring Systems, Inc. SEWS - Ohio Customer Service Center (Marysville, OH) BASIC PURPOSE: Manage customer relations and delivery operations to ensure on-time product delivery, strong customer and internal relationships, and efficient inventory management while promoting continuous improvement and achieving performance targets. BASIC POSITION DUTIES:

• S-NVC Activities and KPIs
  • Lead and support departmental S-NVC (SEWS New Value Chain) initiatives to support continuous improvement
  • Track, analyze, and report monthly KPIs to ensure performance targets are achieved
• Customer Relations
  • Provide support to the MBU customer base - including Subaru, Honda, and Tier II suppliers
  • Develop and maintain strong relationships with customer contacts and management to support business objectives
• Order Management
  • Monitor customer orders and related activities to ensure on-time delivery requirements are met
• Inventory Control
  • Manage and monitor inventory levels to ensure availability aligns with customer demand
  • Communicate with customers, manufacturing plants, and local staff to support timely production and inventory availability
• Product Delivery
  • Provide direction and support to warehouse operations to ensure complete and timely delivery to all customers
• Build-out Management/Start-up Activity
  • Monitor weekly build reports issued by the Delivery team to support smooth start-up activities
  • Ensure all compensation requests are submitted by required deadlines
• Supplier Performance
  • Review supplier performance reports and ensure root cause analysis is conducted
  • Develop and implement effective countermeasures in a timely manner
  • Communicate issues, actions, and results clearly with customer and SEWS upper management team
• Performance Management
  • Lead recruitment, selection, training, and performance evaluation of Delivery team members
  • Maintain open and effective communication with all staff
  • Foster a positive and collaborative work environment
• Lead the team in identifying and implementing improvements to enhance process efficiency and reduce costs
• Support additional projects and responsibilities as assigned
• POSITION REQUIREMENTS:
• Bachelor degree required
• 8-10 yrs experience in inventory control, purchasing, or customer service environments (automotive industry preferred), including 2-4 years in a supervisory or middle management role.
• Strong organizational, task management, and problem-solving skills
• Excellent written and verbal communication abilities
• Ability to interact effectively with all levels of SEWS associates and customer contacts
• Demonstrated leadership experience, including managing and developing salaried staff
• Ability to lead team to achieve organizational goals and drive performance
• Proficiency in Microsoft Office applications (Excel, Outlook, etc.)
• Experience with mainframe systems, including order and inventory management applications.
• Ability to manage multiple priorities and perform effectively in a fast-paced environment
• Willing to travel as needed