Automotive Service Advisor

Flood Ford of Narragansett is part of the Flood Automotive Group, a long-standing and trusted name in Rhode Island. We take pride in delivering a customer experience that actually feels good. No nonsense. No pressure. Just solid service backed by a team that cares about doing the job right. Our dealership culture is built around teamwork, accountability, and taking care of our people so they can take care of our customers.

We are looking for a Service Advisor who knows how to run a busy service drive without losing their cool. Someone who can communicate clearly, manage customer expectations, work closely with technicians, and keep repair orders accurate and moving. If you know how to turn chaos into an organized workflow, this role will fit you well.

Full time

Work Schedule: 8 hour shift, Monday to Friday, Saturdays as needed

Ability to Commute: Narragansett, RI required

Work Location: In person

Greet customers and manage the service drive with professionalism and urgency

Write and manage repair orders from intake through vehicle pickup

Communicate recommended services, timelines, and costs with full transparency

Coordinate with technicians to ensure accurate diagnostics and repair updates

Maintain strong customer communication through calls, texts, and updates

Verify warranty coverage and process claims correctly

Present maintenance services in a way that builds trust, not pressure

Ensure all documentation is complete, accurate, and compliant

Deliver a smooth, positive customer experience that drives retention

Prior Service Advisor experience preferred

Strong communication and customer service skills

Ability to read and explain repair recommendations clearly

Comfortable working in a fast paced, high volume environment

Solid computer skills and ability to learn dealership systems

Valid driver's license

Strong organization, attention to detail, and follow through

Strong, stable dealership group with real career paths

Supportive leadership that actually listens

Busy service department with consistent customer demand

Team oriented environment where everyone pitches in

Modern facility with equipment that makes your job easier

Medical, dental, and vision insurance

401(k)

Paid time off

Employee discounts

Training and growth opportunities

Flood Ford of Narragansett is committed to providing equal employment opportunities to all employees and applicants for employment. We do not tolerate discrimination or harassment of any kind based on race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other protected characteristic as defined by federal, state, or local law. We believe that diversity makes us stronger and strive to build a workplace where everyone feels respected and empowered.