IT Desktop Support

Symphony Risk Solutions LLC

Richardson, Texas, United States

Richardson, Texas, United States

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Über

Symphony Risk Solutions, LLC is looking for a Desktop Support Technician to provide technical assistance to our colleagues. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer-savvy and enjoy supporting end users, we'd like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques. Ultimately, you will ensure prompt and accurate response to our colleagues. This is an IN OFFICE position in our Richardson, TX office with potential for Hybrid. Benefits
Annual Base Salary + Bonus Opportunities Paid Time Off (PTO) Health Insurance Dental Insurance Vision Insurance Life Insurance Disability Insurance Tuition Reimbursement Career Growth Opportunities Retirement Plan Parental Leave Responsibilities
Address user requests regarding hardware, software and networking Ask targeted questions to diagnose problems Guide users with simple, step-by-step instructions Conduct remote troubleshooting Customize desktop applications to meet user needs Follow up with colleagues to ensure their systems are functional Assist with preparing all necessary assets for new hires Help create technical documentation and manuals Requirements
Proven work experience as a Desktop Support Technician, Hands-on experience with Microsoft Office 365, Windows and VOIP systems Working knowledge of office automation products like printers and scanners Knowledge of network security practices and anti-virus programs Ability to perform remote troubleshooting and provide clear instructions Excellent problem-solving and multitasking skills Client-oriented attitude BS in Computer Science or relevant field or relevant work experience Knowledge of AMS 360/ImageRight - Vertafore products a PLUS!
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Richardson, Texas, United States

Sprachkenntnisse

English

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