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Sales Operations Manager, Hub Pickup and Returns Points
Amazon.com Services LLC
- Bellevue, Washington, United States
- Bellevue, Washington, United States
Über
Key Job Responsibilities
Manage the end-to-end installation process for Hub products
Execute service roll‑out on time
Drive continuous improvement projects in installation processes, as well as cost reduction
Monitor performance of service providers such as installation partners, and other service providers, and escalate issues as needed
Lead and participate in comprehensive doc writing such as OP2, XBRs, strategic docs and analytical docs
Identify through analysis and execute on opportunities to improve customer experience and performance, including raising the bar for key metrics such as cycle time and vendor performance
Lead and participate in strategic projects, including new product and feature launches, process improvements, and geographic expansion
Identify and implement AI-driven solutions and automation to streamline manual, repetitive processes, reducing operational overhead and enabling the team to focus on higher‑impact, strategic work
Develop materials for service providers and host partners such as SOPs and training guides
Report on daily, weekly, monthly KPIs and projects to senior leadership
Promote and develop an environment which is receptive and adaptable to business change
Basic Qualifications
5+ years of Microsoft Excel experience
Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field
Experience with sales CRM tools such as Salesforce or similar software
Experience defining, refining and implementing sales processes, procedures and policies or equivalent
Experience in program or project management
Experience working proactively and independently, meeting deadlines, and delivering on projects and tasks
Experience with written and verbal communication and presentation
A passion for developing best in class customer experience
Preferred Qualifications
5+ years of finance, business management and sales operations experience
Experience working within a high-growth, technology company
Experience analyzing metrics to drive business improvements
Knowledge of and proficiency in Excel and SQL
Experience influencing internal and external stakeholders
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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Sprachkenntnisse
- English
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