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H&M Sales Advisor - Red Cliffs Mall

H&M
  • US
    Saint George, Vermont, United States
  • US
    Saint George, Vermont, United States

Über

Overview As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming and guiding customers through the store to actively sell our products and provide support and guidance. You’ll use your fashion and product knowledge to provide customers with all relevant information for the best experience. You’ll also work on garment refill and care, presentation, and contribute to a clean and tidy sales floor and back of house, working closely with the store team to deliver an excellent customer experience.
Responsibilities
Provide excellent customer service: welcoming and guiding customers through the store and the omni experience where available, supporting them with direct customer service
Engage with customers to provide excellent service
Guide customers through fashion trends, stories and products in all areas of the store
Promote and sell products to customers
Actively promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives
Represent the H&M brand positively during all customer interactions
Support with commercial or operational actions to reach sales targets with the store management team
Complete full garment cycle from unpacking and refill to steaming and ensure good garment care
Operate fitting room and checkout areas according to best practices and processes
Contribute to a clean and tidy sales floor and back of house (including stockrooms)
Support with garment presentation and maintain attractive merchandise displays, clear trends and stories according to visual and commercial guidelines
Ensure good stock levels with replenishment routines on the sales floor
Follow in-store omni services and in-store tech services/tools (Instore Care App, Click & Collect, Smart Store, etc.)
Support with opening and closing of the store
Follow all health and safety guidelines and legal requirements applicable to the role and responsibilities
Qualifications
As a Sales Advisor, you are passionate about fashion and everything we create in-store
Motivated by giving customers a great experience
Communicative, creative and curious, motivated, flexible, decisive, and action-oriented
Enjoy working in a collaborative and dynamic environment
Experience in sales in a dynamic and collaborative environment applicable to the role
Experience in customer service in fashion, retail or other service-related industries
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  • Saint George, Vermont, United States

Sprachkenntnisse

  • English
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