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Quality Assurance Manager

ICES: Data, Discovery, Better Health
  • US
    McDonough, Georgia, United States
  • US
    McDonough, Georgia, United States

Über

Quality Assurance Manager – Renewal Logistics Position Summary The Quality Assurance (QA) Manager is responsible for leading and optimizing all quality control, compliance, and accuracy initiatives across Renewal Logistics’ warehouse and fulfillment operations. This role ensures inventory integrity, order accuracy, retailer compliance, and adherence to client‑specific SOPs while driving continuous process improvement to minimize errors, chargebacks, and operational risk.
The QA Manager partners cross‑functionally with Operations, Customer Experience, Inventory Control, and Executive Leadership to build scalable quality systems that support growth, protect client relationships, and improve profitability.
Core Responsibilities Client Relationship Management
Serve as the primary point of contact for assigned customers
Conduct weekly/biweekly status calls
Manage customer expectations and communication cadence
Escalate issues appropriately to Operations or Leadership
Maintain strong professional relationships with client stakeholders
Order & Operational Oversight
Monitor daily order flow and fulfillment performance
Track SLAs (on‑time shipping, order accuracy, inventory accuracy)
Coordinate with warehouse leadership on:
Inbound scheduling
Special projects
VAS (kitting, labeling, retailer compliance)
Ensure client SOPs are documented and followed
Quality Systems & Compliance Leadership
Design, implement, and continuously improve warehouse quality control programs.
Establish standardized QA audit protocols across receiving, putaway, picking, packing, shipping, returns, and value‑added services (VAS).
Ensure full compliance with:
Client‑specific SOPs
Retailer routing guides
Carrier compliance standards
ASN and EDI requirements
Labeling and packaging specifications
Develop pre‑ship audit checkpoints for high‑risk or high‑volume accounts.
Lead internal investigations related to claims, compliance violations, or service failures.
Inventory Accuracy & Control
Oversee cycle count programs and annual physical inventory processes.
Set inventory accuracy targets and accountability metrics.
Investigate discrepancies (mis‑locations, damages, shrinkage, WMS errors).
Partner with Inventory Control to identify systemic root causes.
Implement preventative controls to reduce recurring inventory variances.
Track and report:
Shrinkage percentage
Adjustment trends
Location accuracy performance
Order Accuracy & Fulfillment Oversight
Monitor and audit:
Mis‑shipments
Short shipments
Incorrect SKU picks
Incorrect labeling or routing
Conduct structured root cause analysis (RCA) for recurring fulfillment errors.
Implement corrective action plans with measurable outcomes.
Ensure compliance for:
Retail routing guides
ASN timing accuracy
EDI transmissions
Vendor compliance requirements
Kitting & special packaging
Reduce fulfillment‑related chargebacks and claim exposure.
Data, Reporting & KPI Management
Own and report key performance indicators including:
Order Accuracy Rate
Inventory Accuracy Rate
Returns Discrepancy Rate
Retailer Compliance Score
Chargebacks (by client and root cause)
Cost of Quality (rework, damages, penalties)
Provide weekly and monthly executive reporting.
Build trend analysis dashboards to identify risk before service failures occur.
Partner with Finance to quantify impact of quality failures on EBITA.
Continuous Improvement & Process Optimization
Identify operational inefficiencies and risk points within workflow.
Implement scalable quality checkpoints in high‑risk process areas.
Maintain and update warehouse SOP library.
Lead cross‑functional quality improvement projects.
Support WMS optimization and system enhancements related to accuracy and compliance.
Drive Lean / continuous improvement mindset throughout operations.
Training & Culture Development
Develop structured QA training programs for:
New hires
Cross‑training initiatives
Refresher training tied to performance trends
Coach supervisors on accountability for quality performance.
Promote a culture of ownership, accuracy, and client protection.
Support leadership in performance management when quality standards are not met.
Qualifications
5+ years experience in 3PL, warehouse, or distribution center operations
2+ years in quality assurance, compliance, or inventory control leadership
Strong understanding of:
Retail routing guides
ASN & EDI processes
WMS systems
Cycle count best practices
Data‑driven mindset with strong analytical skills
Experience reducing chargebacks and fulfillment errors
Excellent cross‑functional communication skills
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  • McDonough, Georgia, United States

Sprachkenntnisse

  • English
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