Content Moderation Quality Analyst - USDSTikTok USDS Joint Venture • Los Angeles, California, United States
Content Moderation Quality Analyst - USDS
TikTok USDS Joint Venture
- Los Angeles, California, United States
- Los Angeles, California, United States
Über
Quality Checks and Training: Ensure that BPOs are able to onboard and deliver on project requirements; conduct quality checks of BPO agents' performance; work closely with BPO vendors, including training or resolving their issues or pain points, in order to meet project requirements in a timely manner.
BPO Performance Tracking and Improvement: Regularly track, analyze, and assess BPO performance, ensuring that they meet the SLA and project requirements; develop and work with relevant internal stakeholders to implement BPO improvement plans (e.g., human‑error corrective actions, process optimization, tooling upgrades, policy optimization, etc.).
BPO Relationship and Daily Management: Oversee and establish relationships with BPO vendors, ensuring that BPO operations and headcount meet our productivity, cost‑effectiveness, and other project requirements.
Qualifications Minimum Qualifications
Bachelor's degree or above.
1+ years of demonstrated experience in a role involving BPO operations and/or QA, including enforcement, labeling, moderation, or service functions, preferably in the Internet, E‑commerce, or O2O industries.
In-depth understanding of BPO management, including requirements management, SOP and SLA development, productivity standards, deriving quality‑level metrics, and BPO workforce planning; familiarity with the BPO process and market, including its trends and best practices.
Excellent report‑writing and presentation skills.
Preferred Qualifications
Experience working with global cross‑functional teams.
Robust business acumen, with the ability to understand and lead SLA improvement and overall vendor management.
Job Information 【For Pay Transparency】Compensation Description (Annually)
The base salary range for this position in the selected city is $70,304 - $160,445 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short‑term and long‑term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
USDS Reasonable Accommodation USDS is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/USDS-RA.
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Sprachkenntnisse
- English
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